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Help reverting control of Gamepass back to Microsoft

JACKERL360 — Mon, 10 Jun 2024 11:18:10 GMT

I cannot get access to my gamepass account via Microsoft.
It says its managed by BT/EE

When I click on their link to manage via BT/EE the page is blank.

Please can I get help reverting control of my Gamespass account back to Microsoft?

Kind Regards

J

Re: Help reverting control of Gamepass back to Microsoft

Keith_Beddoe — Mon, 10 Jun 2024 11:21:16 GMT

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

Re: Help reverting control of Gamepass back to Microsoft

JACKERL360 — Fri, 14 Jun 2024 09:19:30 GMT

I contacted support, they were not able to help and have escalated the issue for me.
Its been 5 days now and its still not resolved.

Although my xbox subscription says its managed by BT/EE there is no indication on my BT/EE account of any xbox subscription being linked and managed.

Not happy.