https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389489#M54237 <P>How do we stand with the speed guarantee and unable to run speed tests?</P><P>&nbsp;</P><P>On ookla am get wild fluctations seconds apart to different servers.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Madhatter007_0-1718622821753.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84760iAF12B2F90F496604/image-size/medium?v=v2&amp;px=400" role="button" title="Madhatter007_0-1718622821753.png" alt="Madhatter007_0-1718622821753.png" /></span></P><P>&nbsp;</P> Mon, 17 Jun 2024 11:13:49 GMT Madhatter007 2024-06-17T11:13:49Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389230#M54220 <P>Hi,</P><P>Anyone else having issues running speed test on the app gets to 31% and then says problem, repeating&nbsp; several times it goes to troubleshooting page.</P><P>&nbsp;</P> Sat, 15 Jun 2024 11:36:41 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389230#M54220 Madhatter007 2024-06-15T11:36:41Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389254#M54221 <P>The speed tester on the BT app is not working.&nbsp;</P> <P>Use a third party speed test such as Ookla Speed Test.</P> <P><A href="https://www.speedtest.net" target="_blank">https://www.speedtest.net</A></P> Sat, 15 Jun 2024 13:35:13 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389254#M54221 gg30340 2024-06-15T13:35:13Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389259#M54222 <P>I did try them and my speeds are erratic on a 500mb package anything from 14mb to 450mb depending on the server. The same server after a few refresh gives 400+ speed 🥴🥴</P><P>Just wanted to see what app was showing as that's what BT check against speed guarantee.</P> Sat, 15 Jun 2024 13:57:49 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389259#M54222 Madhatter007 2024-06-15T13:57:49Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389489#M54237 <P>How do we stand with the speed guarantee and unable to run speed tests?</P><P>&nbsp;</P><P>On ookla am get wild fluctations seconds apart to different servers.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Madhatter007_0-1718622821753.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84760iAF12B2F90F496604/image-size/medium?v=v2&amp;px=400" role="button" title="Madhatter007_0-1718622821753.png" alt="Madhatter007_0-1718622821753.png" /></span></P><P>&nbsp;</P> Mon, 17 Jun 2024 11:13:49 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/My-BT-APP/m-p/2389489#M54237 Madhatter007 2024-06-17T11:13:49Z