This topic

Re: Parental Controls Not Working - Frustrated with Lack of Support

FamilyWil — Wed, 05 Jun 2024 04:59:24 GMT

Has this issue been resolved? I too have discovered, to my disappointment and concern, that “parental controls” are no longer working. Seems like a massive issue

Re: Parental Controls Not Working - Frustrated with Lack of Support

Keith_Beddoe — Wed, 05 Jun 2024 05:43:50 GMT

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

Re: Parental Controls Not Working - Frustrated with Lack of Support

FamilyWil — Wed, 05 Jun 2024 07:20:03 GMT

@Keith_Beddoe Thanks very much, appreciate that! 😊

Re: Parental Controls Not Working - Frustrated with Lack of Support

Tomper — Tue, 18 Jun 2024 11:43:42 GMT

I had the same issue. I reported it here first on May 11. Many phone calls later, nothing is resolved.

Re: Parental Controls Not Working - Frustrated with Lack of Support

FamilyWil — Tue, 18 Jun 2024 16:02:33 GMT

That’s not encouraging! I’ll let you know if I get it sorted