This topic

Bt parental controls

Stitchnelson33 — Sun, 23 Jun 2024 12:16:19 GMT

Good afternoon,

I am having no end of issues trying to apply parental controls.

If I sign into the mybt app and select 'my products' and then 'broadband' I get a 'sorry we can't show your details right now' error message. I tried through the Web browser too, still with no joy.

I called BT this morning and was told to enter numbers into my Web browser to take me to the 'hub manager' and was told once I entered the admin password that one of the options on the hub would be parental controls...but she couldn't tell me exactly where...which seemed unusual, I accessed the hub manager and tried every option but it was not there.

Can someone help me install the parental controls as this has been a complete shambles...if the bt parental controls cannot be installed due to technical issues from your side, then I expect to be allowed to exit my contract penalty free, as I have had no end of issues since signing up to full fibre broadband.

Thank you

Re: Bt parental controls

Stitchnelson33 — Thu, 27 Jun 2024 05:49:24 GMT

Can I have a response on this please!!!! If not then please Call me and allow me to terminate my contract early, and I will happily go back to sky as this has been a shambles

Re: Bt parental controls

Keith_Beddoe — Thu, 27 Jun 2024 05:55:22 GMT

You were offered help here https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-parental-controls/m-p/2340175#M51466

Re: Bt parental controls

Stitchnelson33 — Thu, 27 Jun 2024 06:13:59 GMT

Which never got to the bottom of the issue? Hence five months later and multiple phone calls later...it is no closer to being resolved.

Re: Bt parental controls

SharpBottle — Sat, 17 Aug 2024 15:56:01 GMT

Hi, I’ve just moved to this product and have found the same with parental controls not working, did this get resolved for you please? If so, please can you advise how? Thanks