https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-v22-12-33-Update-stopped-cloud-back-up-working-and-re/m-p/2392810#M54345 <P>Hi, my BT Cloud stopped working following an automaticv update to v22.12.33, I uninstalled and re-installed the 22.12.33 version but despite double clicking the icon, nothing happens and am stuck in a loop. The is an urgent need for the cloud back to be restored should the primary laptop based storage fail. Thank you for your help, Pierre<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Setup BT Cloud 22.12.33.JPG" style="width: 477px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84879i44D67AF3A3E4F9B1/image-size/large?v=v2&amp;px=999" role="button" title="Setup BT Cloud 22.12.33.JPG" alt="Setup BT Cloud 22.12.33.JPG" /></span></P> Fri, 05 Jul 2024 07:13:43 GMT pierredarbost 2024-07-05T07:13:43Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-v22-12-33-Update-stopped-cloud-back-up-working-and-re/m-p/2392810#M54345 <P>Hi, my BT Cloud stopped working following an automaticv update to v22.12.33, I uninstalled and re-installed the 22.12.33 version but despite double clicking the icon, nothing happens and am stuck in a loop. The is an urgent need for the cloud back to be restored should the primary laptop based storage fail. Thank you for your help, Pierre<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Setup BT Cloud 22.12.33.JPG" style="width: 477px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84879i44D67AF3A3E4F9B1/image-size/large?v=v2&amp;px=999" role="button" title="Setup BT Cloud 22.12.33.JPG" alt="Setup BT Cloud 22.12.33.JPG" /></span></P> Fri, 05 Jul 2024 07:13:43 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-v22-12-33-Update-stopped-cloud-back-up-working-and-re/m-p/2392810#M54345 pierredarbost 2024-07-05T07:13:43Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-v22-12-33-Update-stopped-cloud-back-up-working-and-re/m-p/2392893#M54350 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/293869">@pierredarbost</a></SPAN>, sorry you're having trouble with the Cloud service.</P> <P>I've sent you a Private Message so you can get in touch with the Mod team and we'll get this raised to the Cloud team for you.</P> <P>Cheers</P> <P>John</P> Fri, 05 Jul 2024 14:35:17 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-v22-12-33-Update-stopped-cloud-back-up-working-and-re/m-p/2392893#M54350 JohnC2 2024-07-05T14:35:17Z