BT Cloud 24.4.12 connection problems

Sandy99 — Tue, 09 Jul 2024 11:01:03 GMT

My BT Cloud connection has been hanging while trying to connect. The log shows the following error messages, amongst many. Has anyone else encountered this?

Many thanks,

2024-07-09 09:01:31.545 +01:00 [WRN] The class Sncr.Cloud.UI.Views.SystrayIconView property ViewModel is a POCO type and won't send change notifications, WhenAny will only return a single value!, { SourceContext: "ReactiveUI.POCOObservableForProperty", AppName: "BT Cloud" }
2024-07-09 09:01:31.566 +01:00 [WRN] The class Sncr.Cloud.UI.Views.SystrayIconView property _systrayIcon is a POCO type and won't send change notifications, WhenAny will only return a single value!, { SourceContext: "ReactiveUI.POCOObservableForProperty", AppName: "BT Cloud" }
2024-07-09 09:01:31.631 +01:00 [DBG] Entering "Initialization", { SourceContext: "Sncr.Cloud.Model.Workflow.Abstract.StateAbstract`2[[Sncr.Cloud.Abstractions.States.AppStates, Sncr.Cloud.Abstractions, Version=24.4.12.0, Culture=neutral, PublicKeyToken=null],[Sncr.Cloud.Abstractions.States.AppTriggers, Sncr.Cloud.Abstractions, Version=24.4.12.0, Culture=neutral, PublicKeyToken=null]]", AppName: "BT Cloud" }
2024-07-09 09:01:31.636 +01:00 [INF] MigrateAuthSettingsToSecure Started, { SourceContext: "Sncr.Cloud.Model.Workflow.Data.SettingsManager", AppName: "BT Cloud" }
2024-07-09 09:01:31.646 +01:00 [INF] LoadConfigUrlsAsync https://conf.btpc.prod.cloud.synchronoss.net/snc-conf/snc-config, gb, 0, { SourceContext: "Sncr.Cloud.Net.Http.NetworkConfig", AppName: "BT Cloud" }
2024-07-09 09:01:31.683 +01:00 [DBG] Skipping adding Authorization for "https://conf.btpc.prod.cloud.synchronoss.net/snc-conf/snc-config/gb?version=0", { SourceContext: "Sncr.Cloud.Net.Auth.AuthorizedHttpHandler", AppName: "BT Cloud" }
2024-07-09 09:01:34.578 +01:00 [DBG] BackOff generated: 21382 ms, { SourceContext: "Sncr.Cloud.Core.Policies", AppName: "BT Cloud" }
2024-07-09 09:01:34.578 +01:00 [WRN] OnRetryAsync 1 times, "00:00:21.3820000", AsyncRetryPolicy-e7996351, { SourceContext: "Sncr.Cloud.Core.Policies", ExceptionDetail: [("HResult": -2146233088), ("Message": "ServiceException"), ("Source": "Sncr.Cloud.Net"), ("TargetSite": "Void MoveNext()"), ("InnerException": [("HResult": -2146232800), ("Message": "The SSL connection could not be established, see inner exception."), ("Source": "System.Net.Http"), ("TargetSite": "Void MoveNext()"), ("InnerException": [("Type": "System.IO.IOException"), ("HResult": -2146232800), ("Message": "Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host.."), ("Source": "System.Private.CoreLib"), ("TargetSite": "Void Throw()"), ("InnerException": [("Type": "System.Net.Sockets.SocketException"), ("HResult": -2147467259), ("Message": "An existing connection was forcibly closed by the remote host."), ("Source": null), ("SocketErrorCode": ConnectionReset), ("SocketErrorCodeMessage": "The connection was reset by the remote peer.")])]), ("StatusCode": null), ("Type": "System.Net.Http.HttpRequestException")]), ("ServiceError": [("Code": 0), ("Message": "Http request exception: "), ("AdditionalData": [("hresult": -2146232800)]), ("Service": HttpRequest), ("JsonError": [("Message": null), ("Code": -1), ("ETag": null), ("RepositoryETag": null), ("SyncStatus": null), ("HttpStatusCode": 0), ("OriginalString": null)]), ("RetryAfter": null), ("RawResponse": "")]), ("Type": "Sncr.CrossCutting.ServiceException")], AppName: "BT Cloud" }
Sncr.CrossCutting.ServiceException: ServiceException
---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
---> System.IO.IOException: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host..
---> System.Net.Sockets.SocketException (10054): An existing connection was forcibly closed by the remote host.

This topic

BT Cloud 24.4.12 connection problems