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Unable to Access BT Cloud - Error code MBB3-04

CRex — Thu, 12 Sep 2024 13:54:57 GMT

Operating System: Windows 10

Browser: Mozilla Firefox

Hello. For some reason I am unable to access my BT Cloud account - every attempt to access the website, https://btcloud.bt.com/web, results in an error that says "Sorry there was a problem. Please Try Again Later. Error code MBB3-04.

Now, I am aware that BT Cloud is going read-only this month, as the service is no longer being offered, but this issue has been happening since last month at least. Thankfully I backed everything up from it long before the announcement, but I would like to access it just in case there is anything I have missed. Can someone please help? Thanks.

Re: Unable to Access BT Cloud - Error code MBB3-04

Leanne_T — Fri, 13 Sep 2024 09:14:05 GMT

Hi @CRex

Thanks for coming back to the BT Community.

Do you get the same error if you try a different browser?

Have you tried clearing cookies and cache and trying the link again?

Thanks 🙂

Leanne.

Re: Unable to Access BT Cloud - Error code MBB3-04

CRex — Sat, 21 Sep 2024 10:12:03 GMT

Hi, thanks for getting back to me. I spoke to someone on BT Support and they were able to resolve the problem for me. 🙂

Re: Unable to Access BT Cloud - Error code MBB3-04

Leanne_T — Sat, 21 Sep 2024 10:16:21 GMT

Thanks for letting me know @CRex

Glad to hear this has been resolved for you.

Have a lovely weekend 🙂

Leanne.