Can't add gamepass

connor6667 — Sun, 15 Sep 2024 20:48:20 GMT

Hi, I started a new subscription back in Oct/Nov of 2022 which included a 12 month gamepass subscription, it even shows this on the page when I try to activate this, however I get this error message every time:

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

I couldn't activate this before but as I didn't have an Xbox I couldn't be bothered to go around in circles for weeks based on previous experiences of BT support, but it's been broken for almost a year now and now I actually want to use it since I got an Xbox and still can't

I've tried contacting BT multiple times, both by livechat and phone, some staff members seem to say they are filling in a form to fix it, but then I wait a week and hear nothing and other staff members don't seem to know what I'm talking about and will pass me from department to department, I get back in touch and I hear the same thing again and to wait again, which seems like BT are just hoping I give up so they can save some money

I've read online this is an incredibly common issue also but I'm just getting nowhere and don't know what else to do

Re: Can't add gamepass

Christopher_G — Mon, 16 Sep 2024 12:41:46 GMT

Hi @connor67

I recommend giving our Broadband Support team another call to see if there is any update from the last time you have spoken to them. Hopefully they're getting closer to getting this resolved.

Please keep us updated here with what happens.

Chris

This topic

Can't add gamepass

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

Re: Can't add gamepass