Norton Anitivirus link missing

joerocca — Fri, 20 Sep 2024 10:46:08 GMT

I'm trying to update my Norton subscription. But canot find the link. I've followered the instruction from BT go to:

My account detials\your security when I scroll down the only security takes me to the help links. Has anyone had this problem?

Re: Norton Anitivirus link missing

Alex_H — Sat, 21 Sep 2024 10:50:13 GMT

Hi @joerocca,

When you say you are trying to update your Norton subscription, what exactly is it you are trying to update?

When you login to your BT ID and select the Your Security, you should then see a page which has separate boxes for BT Parental controls, BT Web Protect, BT Virus Protect, Norton Password Manager etc.

Each box has a manage button in it through which to make changes, is this what you are seeing when visiting the Your Security section?

If not are you sure the BT ID you are logging in with is set as account holder. You can check by going to My BT> Your Details> Account.

Alex

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Norton Anitivirus link missing

Re: Norton Anitivirus link missing