This topic

Can't download photos due to session expiring

judithjohnstone — Wed, 28 Aug 2024 23:10:21 GMT

With the upcoming closure of the cloud I'm desperately trying to download my photos from the' but can't. I've downloaded the desktop app onto my pc but when I log in I can't see any of the photos I've uploaded on my phone. If I access it though my browser I can see the pictures but if I click select all it only selects 60 at a time which is horrendous! I have found I can scroll and select multiples of 60 but this is laborious. I did this and selected 1800 photos, clicked download and waited...it downloaded and downloaded and then before it finished the session expired and signed me out. I signed back in but it wouldn't resume the downloads. I managed to select the entire folder and pressed the download but that appeared initially to do nothing. It later looked like it was downloading but then the session expired again. I have read and tried everything I can find online but the most useful suggestion seems to be to change the expiry in the admin appalled panel, but I can't find that on the browser or app. Help please as I don't want to lose my photos.

Re: Can't download photos due to session expiring

Cmj1989 — Mon, 23 Sep 2024 19:53:23 GMT

Same problem. Did you get any joy?
this is our data and we’re entitled to retrieve it, yet the imminent closure of the BT cloud is preventing us doing it. This is bad form from BT!

Re: Can't download photos due to session expiring

judithjohnstone — Mon, 23 Sep 2024 21:18:11 GMT

Nope.. No answers and it still logs out very quickly. I have discovered that sometimes the download continues even though it has logged out and so leaving it sometimes achieves a download, but I'm setting it at small amounts (500 ish) which with the number of photos I have on there is an absolute time consuming nightmare!

Re: Can't download photos due to session expiring

Ali_A — Tue, 24 Sep 2024 12:33:12 GMT

Hi @judithjohnstone and @Cmj1989

Welcome to the BT Community

I have sent you both a private message for some further information.
You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali