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Xbox Game Pass Error Message

PonchoPenguin — Thu, 26 Sep 2024 19:14:00 GMT

I got a new broadband package that included 12 months of Xbox Live Game Pass. I've received the email with the code and I've tried for a few days but receive the error below:

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

The phone number is automated and the options are to do with a fault on broadband rather than their site so I get nowhere.

I've googled and seen a few posts like this dating back over a year so seems like it's a common issue where BT purposefully make it difficult to claim the game pass.

Any ideas on another way round this to get it activated?

Re: Xbox Game Pass Error Message

Leanne_T — Fri, 27 Sep 2024 11:53:29 GMT

Afternoon @PonchoPenguin

Thanks for coming to the community.

To get the Xbox Game Pass set up, please get in touch with our technical support team and they will be happy to help.

For ways to get in touch, see our Contact BT page.

Leanne 🙂

Re: Xbox Game Pass Error Message

imjolly — Fri, 27 Sep 2024 13:35:06 GMT

when was your activation date? you need to wait until the 14 days cooling off has passed and if still no 'content partner' in MYBT then try billing 'message us' https://www.bt.com/help/contact-bt/account-and-billing/broadband