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Virus protect activation error

wrayd21 — Mon, 30 Sep 2024 15:53:07 GMT

I keep trying to activate BT Virus protect, and all I get is a message on the screen 'Server error please try again'. I have confirmed that I am the 'Account holder' but still can't get it to activate!!!!! There are no other account managers, and I am the only account holder. What is the solution, as this is driving me mad!

Re: Virus protect activation error

Christopher_G — Tue, 01 Oct 2024 10:00:12 GMT

Hi @wrayd21

Welcome to the community.

What kind of device are you trying to activate it on? Are you connected to a VPN?

Chris

Re: Virus protect activation error

wrayd2 — Tue, 01 Oct 2024 10:32:42 GMT

A stand alone PC.

Re: Virus protect activation error

wrayd2 — Tue, 01 Oct 2024 10:33:20 GMT

There is no VPN on the desktop PC.

Re: Virus protect activation error

Christopher_G — Tue, 01 Oct 2024 13:31:07 GMT

OK, thanks @wrayd21

Are you following the steps on this 'What is BT Virus Protect and how do I get it?'? How far do you get before you see the error?

Chris

Re: Virus protect activation error

wrayd2 — Tue, 01 Oct 2024 14:19:17 GMT

I'll try this when I'm back home, which will be in a couple of days, so I will update you later this week.

Re: Virus protect activation error

djc2 — Wed, 16 Oct 2024 12:48:15 GMT

Im getting that too. trying to install on wimdows 11 and keep getting error messages

Re: Virus protect activation error

wrayd2 — Thu, 17 Oct 2024 08:06:18 GMT

I've sorted it out now. I went onto my security. Clicked, "Learn more" on BT Virus Protect. Then "Manage", in the popup window. Next, I clicked on "Protect Another Device". This brought up a screen with a QR code that can be scanned, or an area to enter your email address for a link to be sent to you. I used the email method. In the email was a link to download BT Virus protect. I clicked the download and installed it from the downloaded file. This worked for me. There are also links in the email to Norton for BT Virus protect with lots of help issues.

Re: Virus protect activation error

djc2 — Thu, 17 Oct 2024 08:10:49 GMT

I had to change my browser and got it that way. The email and qr code didn’t work for me.