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Public WiFi active on router

Jon5Jon — Tue, 01 Oct 2024 12:19:37 GMT

Hello, I have always been opted out but in my router settings it says this is active, are you please able to deactivate? It’s not active on MyBT. Thanks

Re: Public WiFi active on router

imjolly — Tue, 01 Oct 2024 12:30:34 GMT

this is a customer help customer forum and you post does not go to BT. you need to sign in to MYBT and you can opt out from BTWIFI there

Re: Public WiFi active on router

WSH — Tue, 01 Oct 2024 13:20:05 GMT

Have you changed your router since the last time you opted out?

Years ago, I found that the opt out on MyBT seems to be tied to the actual router, (presumably by serial no or MAC address). I had to replace the router one time and it turned itself back on again even though MyBT said it was off.

If you have a separate wireless point, you could turn the hub wireless off altogether. This now kills the public WiFi.

Re: Public WiFi active on router

Jon5Jon — Tue, 01 Oct 2024 13:44:55 GMT

Thank you come to think of it I have had a new router so that maybe the reason. I assume I need to contact BT to deactivate, many thanks

Re: Public WiFi active on router

imjolly — Tue, 01 Oct 2024 13:47:24 GMT

you should be able to do that yourself by going to MYBT or first setting up MYBT then making the changes you should have MYBT as that holds a lot of information about your account and package

Re: Public WiFi active on router

Jon5Jon — Tue, 01 Oct 2024 14:02:00 GMT

Thank you I have MyBT but the public WiFi is opted out so doesn’t show as an option other than to opt back in!

Re: Public WiFi active on router

imjolly — Tue, 01 Oct 2024 14:11:37 GMT

it can take a while after you opt out for it to turn off in HUB you can always opt in and tomorrow opt out and see if that works any faster

Re: Public WiFi active on router

licquorice — Tue, 01 Oct 2024 15:04:17 GMT

@Jon5Jon wrote:

Thank you I have MyBT but the public WiFi is opted out so doesn’t show as an option other than to opt back in!

Opt in and then opt out again.