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Cannot Add Gampass 6 Month - System is Down

darylb889 — Tue, 24 Sep 2024 11:50:04 GMT

Like many on here, I cannot redeem my Gamepass code because it says the system is down. I called up the phone number and the the guide said they will fill out a form. I have seen from other forums that this doesn't usually resolve the issue so is there any other support/contacts that I can use?

Re: Cannot Add Gampass 6 Month - System is Down

Katie_B — Wed, 25 Sep 2024 12:50:59 GMT

Hello @darylb889.

I am sorry to hear you have not been able to redeem your code yet.

Did the guide provide you with a timescale?

Katie

Re: Cannot Add Gampass 6 Month - System is Down

darylb889 — Wed, 25 Sep 2024 13:50:18 GMT

Hi Katie

Thank you for getting back to me. They mentioned around 7 days but they were unsure as they didn't know if they filled out and sent the form correctly.

Re: Cannot Add Gampass 6 Month - System is Down

Katie_B — Wed, 25 Sep 2024 13:59:30 GMT

Thanks for confirming @darylb889.

I would recommend allowing the timescale provided.

If you have not received your code after 7 days please be sure to let us know.

Katie

Re: Cannot Add Gampass 6 Month - System is Down

darylb889 — Tue, 01 Oct 2024 08:46:33 GMT

Hi Katie,

It has been 7 days and I have still not received the code or any correspondence, can you please help me now?

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

darylb889 — Tue, 01 Oct 2024 08:55:40 GMT

Been 7 days for me after they said they would send the code and still nothing, very disapointing.

Re: Cannot Add Gampass 6 Month - System is Down

Katie_B — Wed, 02 Oct 2024 06:49:45 GMT

Hi @darylb889.

Absolutely, I have sent you a private message.

Speak soon,

Katie

Re: Cannot Add Gampass 6 Month - System is Down

darylb889 — Wed, 02 Oct 2024 07:42:25 GMT

Thank you, I have replied.