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XBOX Ultimate Game Pass Issue

Rector16 — Wed, 02 Oct 2024 17:40:03 GMT

I have been trying to activate for a few days now but keep receiving this message :-

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

Any suggestions on how to resolve this issue?

Re: XBOX Ultimate Game Pass Issue

Peter_W — Thu, 03 Oct 2024 07:23:30 GMT

Good morning @Rector16, welcome to the BT Community forums 😊

I definitely want to make sure we point you in the right direction for getting this activated, have you tried calling the number within the error message?

Usually our Guides would raise a form to our support team, where this would be then investigated further.

Peter

Re: XBOX Ultimate Game Pass Issue

Rector16 — Thu, 03 Oct 2024 08:18:33 GMT

I have tried the number given but the waiting time is too long and life's too short. I just can't understand why BT say this add on is available but then it cannot be added on! Very frustrating.

Re: XBOX Ultimate Game Pass Issue

Peter_W — Thu, 03 Oct 2024 08:34:18 GMT

I appreciate nobody likes waiting on hold @Rector16, but I'm confident they'll be able to help you get this sorted out.

Please do give this a try, and keep us posted on how you get on.

Peter