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BT cloud still confusing. Why is it still uploading my files

mathewjg — Thu, 03 Oct 2024 16:26:40 GMT

I never really liked this service and as its closing, all I want to do is download my files to an external drive - this seemed to be going OK but when I went to check if there were any more files left on the BT cloud it decided to upload my files back to the cloud. I read here that as the service is closing it is not possible to upload files so whats going on. This is exactly why I stopped using this in the first place - its too confusing and very frustrating - I am using the app and it closes each time I select a folder to download and i have to clcik on it again to see whats going on. Rubbish.

Re: BT cloud still confusing. Why is it still uploading my files

Katie_B — Fri, 04 Oct 2024 08:15:38 GMT

Good morning @mathewjg.

I am sorry to hear you are experiencing problems when trying to download your files.

Have you tried doing this online rather than the app?

Do you have access to a laptop or computer?

Speak soon, Katie

Re: BT cloud still confusing. Why is it still uploading my files

mathewjg — Fri, 04 Oct 2024 12:28:52 GMT

Hi. I was using the app as recommended in the guidelines issued asking with advice that BT cloud is shutting down. There was not a straight option to download so I assumed selecting sync to my computer would download everything held online but instead it started uploading. I was doing this from my laptop to an external drive. I do also have a desktop pc but as it has several large drives I don't want the possibility of those getting uploaded.

Re: BT cloud still confusing. Why is it still uploading my files

Katie_B — Fri, 04 Oct 2024 12:58:24 GMT

Thanks for getting back to me @mathewjg.

I have sent you a private message for more details.

Katie