This topic

EE-BTWIFI

MickyBinks — Sun, 29 Sep 2024 17:05:14 GMT

Can anyone explain why all of the mobile phones in our family can no longer operate in BTWIFI Hotspots

Re: EE-BTWIFI

Katie_B — Mon, 30 Sep 2024 14:20:36 GMT

Hi @MickyBinks.

Welcome back to the community.

Are you connected to the Hotspot but unable to get online?

If you have problems connecting do you see any errors?

Katie

Re: EE-BTWIFI

MickyBinks — Mon, 30 Sep 2024 20:15:45 GMT

Katie.

Yes we are connected but unable to get online, this only happened since EE became a part of BT we are able to use other organisations networks when connected.

Re: EE-BTWIFI

Katie_B — Tue, 01 Oct 2024 11:11:26 GMT

Thanks for confirming @MickyBinks.

What does the Hotspot connection show as?

Katie

Re: EE-BTWIFI

MickyBinks — Sat, 05 Oct 2024 20:13:43 GMT

EE-BTWIFI

Re: EE-BTWIFI

Lesley_W — Sun, 06 Oct 2024 07:56:21 GMT

Thanks @MickyBinks

Is it asking you to log in when you connect?

Lesley

Re: EE-BTWIFI

gg30340 — Sun, 06 Oct 2024 18:17:20 GMT

When you connect to EE-Wifi you should then be presented with a web page which is the landing page for EE-Wifi and you will be required to enter your BTID and password in order to complete the connection and access the Internet.

Is this what happens when you connect?

Re: EE-BTWIFI

MickyBinks — Mon, 07 Oct 2024 19:55:29 GMT

No, we are logged on but nothing works, the internet pages open, for example, e-mail, Google, Facebook but we cant open.

Re: EE-BTWIFI

gg30340 — Mon, 07 Oct 2024 20:08:19 GMT

Type this into the address bar on your browser when you have selected an EEWifi hotspot.

https://ee-wifi.ee.co.uk/public/ee

Click on User Account and use your BTID and Password to log on.

See link for more info

Help & advice | Find WiFi hotspots | EE WiFi

Re: EE-BTWIFI

MickyBinks — Mon, 07 Oct 2024 20:07:43 GMT

Thank you

Re: EE-BTWIFI

MickyBinks — Mon, 07 Oct 2024 20:18:04 GMT

It won't allow me to log on just keeps saying wrong credentials

Re: EE-BTWIFI

gg30340 — Mon, 07 Oct 2024 20:24:02 GMT

It is the BT Broadband account holders BTID and Password, the same as the one that was needed to log onto BTWifi hotspots. Have a read through the second link I posted. It explains what to do

Re: EE-BTWIFI

MickyBinks — Mon, 07 Oct 2024 20:30:52 GMT

thanks