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BT Cloud

earlset — Tue, 08 Oct 2024 14:42:17 GMT

I am unable to purge a large number of deleted items from BT Cloud.When trying to empty trash and deleting ALL..I obtain the message .....Something went wrong..Trash is not available at this time,please try again later.Same message for last 2 days

However you can purge individual items though not all.No use when trying to remove hundreds of items.I have tried this through a browser,android and ios.All with the same result.

I know BT says it will delete all files from 31 October,however I wish to have piece of mind that they are removed,particularly as BT Cloud has been beset with problems since the closure announcement.

Re: BT Cloud

Alex_H — Wed, 09 Oct 2024 12:19:37 GMT

Hi @earlset,

Welcome to the BT Community

I will send you a private message to get some details from you for our BT Cloud team to take a look.

Alex

Re: BT Cloud

earlset — Wed, 09 Oct 2024 13:50:54 GMT

Alex. Unable to respond to your message as it was truncated and no reply button

Re: BT Cloud

Alex_H — Wed, 09 Oct 2024 14:37:33 GMT

@earlset I received your private message thanks, I sent a follow up message if you can please reply when you get a chance.

Alex