This topic

BT Cloud is closing

JordanTA — Tue, 16 Jul 2024 09:19:29 GMT

From 31 October 2024, our BT Cloud will close, and all information will be deleted.

We’ll start reaching out to customers to let them know that the BT Cloud is closing and advise them to download/move their data.

From 9 September the BT Cloud will become read-only.

Content will still be viewable, and available to download, but you won’t be able to upload anything new.

If you pay for additional storage, you won’t be charged from 9 September 2024.

Download your files from BT Cloud

We recommend using the BT Cloud Desktop Client for Windows or Mac to download your data.

Click here for help with downloading your files

BT Cloud no longer in My Products after renewing contract.

harleydee — Thu, 11 Jul 2024 11:41:45 GMT

Hi, I have just renewed my BT Broadband contract but I am concerned that my BT Cloud is no longer listed under my products in My BT, which it was in my last contract.

I spoke with 150 and after some deliberation I was informed that as long as I have a BT broadband package I will keep my BT Cloud. The only way to "test" this is to wait the 30 day post contract period and see if it gets deleted, which would be disaterous. Therefore I am asking if this has happend to anyone else and that if so it has not ended in tears ? Many Thanks...

Re: BT Cloud no longer in My Products after renewing contract.

Pete31 — Thu, 11 Jul 2024 15:13:22 GMT

I've renewed fairly recently. For me, BT Cloud is not listed directly under "Your products". However if I click on "Manage" under the '"Broadband" product, BT Cloud is listed there along with the other extras such as password manager and virus protect.

BT cloud closing.

somniac — Mon, 15 Jul 2024 13:39:35 GMT

Got this today:

Hello,

Our BT Cloud service is ending. Unfortunately, this means your BT Cloud account will be closing alongside it too.

It also means, that if you want to keep your data, you’ll need to move it to a new platform. Don’t worry, you have until 31st October to do this.

From 31st October, the service will close, and all information will be deleted.

We’re sorry for any inconvenience this may cause.

BT Cloud will become read-only in September

From 9th September, the BT Cloud platform will become a “read-only” service. This means you won’t be able to upload anything new from then. But you’ll still be able to view and download the data you have in there already.

Re: BT Cloud is closing

Geoffhailz — Mon, 15 Jul 2024 14:14:26 GMT

I just got this message - I've got 800GB data backed up on the BT Cloud - which is going to be deleted in 3 months time !!! Thanks a lot, BT.

I was sold the cloud storage as a benefint of the Halo package. No mention of a price reduction!!!

So what else is going - no emails ? No Antivirus subscription ?

Great to be a valued customer i'm sure

Re: BT cloud closing.

Dave-Helston — Mon, 15 Jul 2024 14:28:31 GMT

Is this for just "new" customers or "current" customers using cloud? online chat and phone support seem to say it only effect "new". existing are not affected if in contract?

Can some clarity be posted, as email does not say new / existing

Re: BT cloud closing.

Keith_Beddoe — Mon, 15 Jul 2024 14:35:32 GMT

@JordanTA said it affects all customers, it has not been available to new customers for some time now, so if you have a lot of data stored, now is a good time to move it off the service.

Re: BT Cloud is closing

stevil — Mon, 15 Jul 2024 15:05:13 GMT

I've had the same. I fully use the entire 1TB and it was something keeping me with BT as a nice little perk. The decision to move to another ISP when my contract expires (in Oct as it happens) has been made somewhat easier. Their excuse for removing it has rediculous.

"Cloud-based technology has rapidly developed since we launched BT Cloud. Today, more people are using alternate providers. Unfortunately, because fewer people are now using BT Cloud, we've made the choice to close to the service."

Re: BT cloud closing.

Dave-Helston — Mon, 15 Jul 2024 15:10:58 GMT

It was available just over a month ago, when I re-contracted. One of the main reasons I stayed with BT.

Also feel this is breach of contact, as will no longer get the service I contracted for!
Someone (over phone) said, it's free so no breach, but no where does it say "free" it is showed as "part" of the Broadband account. And as such is taken into account when joining or re-contracting

Re: BT cloud closing.

TonyJF — Mon, 15 Jul 2024 15:20:22 GMT

The reason given makes no sense as the reason less people are using it is because they closed it to new customers in 2022.

I’ve checked and you can’t cancel your account early as the Cloud was free. Only reason i renewed was because of BT Cloud.

Re: BT cloud closing.

GeoffSmith — Mon, 15 Jul 2024 15:37:55 GMT

There have been claims on this forum that BT Cloud is "free", but somebody has to pay for it, so not free in the sense that any reasonable person would use the word.

My contract ends in October, so time to move to another ISP.

That said, under no circumstance should anyone ever rely on cloud storage as primary, let alone sole, backup. External backup drives are cheap - I use three, and only resort to cloud storage for convenience.

On a minor note I object to receiving, by no means for the first time, an e-mail from BT which the sender was too lazy to check - "we've made the choice to close to the service."

Re: BT cloud closing.

Dave-Helston — Mon, 15 Jul 2024 16:05:55 GMT

It was not "free" it was part of the Broadband packaged. Still says it in your account under products: "Included with your BT Broadband"
No mention of the word Free, anywhere....

When you contract, you look at the package they offer, and match that against other providers, some maybe cheaper but less of a package, you contract the package and what is included as part of the contract.

Complaint being written - breach of contact !!

Re: BT cloud closing.

Keith_Beddoe — Mon, 15 Jul 2024 16:26:08 GMT

As the BT Cloud service was provided by a third party, I expect that the contract was up for renewal, and a decision was made by BT, not to renew it.

See https://synchronoss.com/products/engagex/cloud-telco-operator/

Re: BT cloud closing.

Geoffhailz — Mon, 15 Jul 2024 18:10:23 GMT

Just becuase it saves them moneyt is not a good reason to take away a service that was being offered to customers. It's shamefull, really.

Re: BT cloud closing.

gg30340 — Mon, 15 Jul 2024 18:42:13 GMT

BTCloud was a "Value Added Service". It was a free add on to BT Broadband and not charged for. It was not compulsary that you needed to use it and if you chose not to use it you did not receive any discount or reduction in your Broadband price.

It was subject to its own Terms and Conditions which if you used the service no doubt you will have read them.

In Section 12 its states that BT can end the service provided they give at least 30 days notice which they would appear to be doing now.

https://www.bt.com/terms/july2023btcloud

Re: BT cloud closing.

Geoffhailz — Mon, 15 Jul 2024 18:51:05 GMT

I agree it was sold as a "value added service". And as such, it would have influenced people like myself who were attracted to it as a reason to sign a two year contract. If BT has to rely on small print legaiistics, to justify its removal -then what a sad comapny

Re: BT cloud closing.

kencridland — Mon, 15 Jul 2024 20:00:53 GMT

Any response which justifies the removal of BT Cloud because it is a "free" service is not on. In my contract, several things are said to be £0.00. These are - voicemail, caller display, call diversion, and 200GB of BT Cloud. I hope that BT don't insist that I am signed up for 24 months following the loss of BT Cloud. Can all of these be removed if BT wants, while BT carries on charging the same (+ inflation + even more) for less service? BT is being disingenuous in the way it presents things.

I also agree that the email sent today (15/7) is poorly written, and raises a lot of questions. BT feels like an organisation which cannot be trusted.

Re: BT cloud closing.

gg30340 — Mon, 15 Jul 2024 21:29:54 GMT

@Geoffhailz wrote:
I agree it was sold as a "value added service". And as such, it would have influenced people like myself who were attracted to it as a reason to sign a two year contract. If BT has to rely on small print legaiistics, to justify its removal -then what a sad comapny

I take you never read the "small print" and are unaware legalities of what you agreed to when you took out a contract.

I doubt that BT are using the "small print" to "justify its removal". There will no doubt be a business/financial reason for its removal and the "small print" is only being used to inform you of its removal in line with their Terms and Conditions of the contract that you and BT agreed to when you started using the service.

Re: BT cloud closing.

Geoffhailz — Mon, 15 Jul 2024 21:54:03 GMT

I'm struggling to understand your defense of BT here. If I buy something online from a compnay which offers me "free postage" , I dont expect to have to pay the postman when it arrives becuase they've changed their minds. The T's and C's might allow BT to withdraw the service - but it was part of the advertised service when I signed up.

So, maybe legally they can terminate the service - but ethically ???????

Re: BT cloud closing.

gg30340 — Mon, 15 Jul 2024 22:06:03 GMT

I am not defending BT.

I think it is unfortunate for all the people that use BTCloud and it will no doubt cause a lot of concern and stress for them.

What I am doing is trying to point out to the people who think that BT can not do this and are in some way breaching their contract are wrong and they will not be able to pursue a complaint regarding that nor would I expect them to be released from their contract because of it.

I doubt that ethics would have come into the bean counters decision making process.