https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-closing-and-unable-to-download-videos/m-p/2410101#M55221 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/341055">@wrighty_s</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I have sent you a private message to get this looked into further.&nbsp;</P> <P>Katie</P> Thu, 10 Oct 2024 08:09:42 GMT Katie_B 2024-10-10T08:09:42Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-closing-and-unable-to-download-videos/m-p/2410042#M55211 <P>Does anyone know how to get videos to download from BT Cloud, I am trying every evening, but each time the download fails. I seem to be able to download pictures in small groups of 60, but not videos. It is not helped by the fact the folder structure has been removed, so you have to search with a useless date scroll bar. Plus the only option is to select all or just one. I am concerned about running out of time by the end of October, and losing lots of family memories</P> Wed, 09 Oct 2024 15:21:57 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-closing-and-unable-to-download-videos/m-p/2410042#M55211 wrighty_s 2024-10-09T15:21:57Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-closing-and-unable-to-download-videos/m-p/2410101#M55221 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/341055">@wrighty_s</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I have sent you a private message to get this looked into further.&nbsp;</P> <P>Katie</P> Thu, 10 Oct 2024 08:09:42 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-closing-and-unable-to-download-videos/m-p/2410101#M55221 Katie_B 2024-10-10T08:09:42Z