This topic

BT App not showing repositories

westmmark — Fri, 11 Oct 2024 09:02:55 GMT

My BT Cloud has 5 repositories under All My Files. 4 of these are listed as Desktop and 1 as Sync. I want to download everything (200GB) via the BT Cloud App but only the Sync folder is showing in the App.

I have now tried on 2 different PCs and same on both. How can I resolve this please, as downloading from the Cloud itself is totally painful because of the limits of the folder structure and number of files that can be downloaded in one go.

Any help very gratefully received

Re: BT App not showing repositories

imjolly — Fri, 11 Oct 2024 09:05:28 GMT

have you read this post as it has helpful answers which may help you

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468

Re: BT App not showing repositories

westmmark — Fri, 11 Oct 2024 09:07:33 GMT

Yep no help!

Re: BT App not showing repositories

Michael_D — Fri, 11 Oct 2024 11:57:43 GMT

Hi @westmmark

Are you using the BT Cloud desktop app to try to download all your files?

There is some steps and information on our Download your files from BT Cloud help page to get you through.

Let me know how you get on.

Michael

Re: BT App not showing repositories

westmmark — Fri, 11 Oct 2024 13:18:24 GMT

Michael

Yes I am using the Desktop app. I have tried it on 2 PCS (Win 10 and Win 11) and have uninstalled and reinstalled (app not running at all now on Win 11, which appears to be a frequent experience for many). The only files I can get are those in the repository marked SYNC, the other 4 marked DESKTOP do not download and are not visible to select in the app

Re: BT App not showing repositories

Christopher_G — Fri, 11 Oct 2024 16:44:42 GMT

There have been some updates to the app today, @westmmark

Could you try uninstalling and re-installing again please?

Let us know if it's working any better.

Chris

Re: BT App not showing repositories

westmmark — Sat, 12 Oct 2024 06:23:28 GMT

So this morning I have uninstalled the previous desktop app version and installed the latest attempt on Win 11. It launched (but the icon is only showing in the system tray and a BT folder or icon is not in the start menu for some reason). It didn't automatically ask for sign-in to Cloud so I used Manage Account in the app which opened a browser tab with the following and so we are no further forward!! :

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Re: BT App not showing repositories

Peter_W — Sat, 12 Oct 2024 07:41:25 GMT

Thanks for giving that a try @westmmark.

I've sent you over a private message so we can grab a few more details on everything that's been happening here.

Peter

Re: BT App not showing repositories

muskyjohnston — Mon, 21 Oct 2024 12:06:41 GMT

Hi Peter

I have 3 repositories, 2 are Sync and the 3rd is Type Desktop

In the Repository type Desktop I can down load folders of under 10MB using the Web based BT Cloud but larger folders only down load the sub structure with each lower level folder empty. I have no memory issue on the laptop that would prevent this from downloading

Can you please help as I need to get this Repository copied before the end of the month and it is 400GB

Thanks

Alastair

Re: BT App not showing repositories

Peter_W — Mon, 21 Oct 2024 14:08:16 GMT

Good afternoon @muskyjohnston, welcome back to the BT Community!

Have you tried downloading the desktop app for BT Cloud and restoring your files through here?
This has been updated really recently so will definitely be the best way to help get these files moved over.

Peter

Re: BT App not showing repositories

westmmark — Wed, 23 Oct 2024 11:34:56 GMT

Hi Alistair

This may only be cold comfort. I found the same issue as you so created a shared link for each repository then spent many days drilling down the folder structure until I was able to download the contents of individual folders as could not get the BT Cloud App working. I finished getting everything downloaded as an updated app was published (great with 3 weeks to go!), which finally installed on Win11 OK and appears to work using the download link at the bottom left. Too late for me and really quite dismal service by BT (not helped by living in the sticks with a very poor internet download speed of ~ 3Mb/s, which I ditched to use mobile phone and then the local wireless service as would never have got everything downloaded.) I do hope the new app works for you. Salutary lesson for me about picking and staying with the wrong service provider!