This topic

BT cloud is closing/empty folders in my BT Cloud drive

Prof_H — Sun, 13 Oct 2024 10:03:37 GMT

Re: BT cloud downloads/empty folders

I'm desperately trying to download my BT Cloud files before the shut down. All I can see on my cloud now is my complete but EMPTY directory structure.

I can go through the download process but all that is downloaded is the empty folder structure - no files!

Where have my files gone?

Any help would be gratefully received!

NB - I'm a 65 year old doufus - so please don't use big words!

;(

Re: BT cloud is closing/empty folders in my BT Cloud drive

Katie_B — Sun, 13 Oct 2024 10:10:38 GMT

Hello @Prof_H.

I would absolutely love to help with this.

I have sent you a private message to grab some details from you.

Katie

Re: BT cloud is closing/empty folders in my BT Cloud drive

bigstupidfella — Fri, 18 Oct 2024 14:07:46 GMT

Hi Katie,

I visited my BT Cloud drive today in order to remove anything before this gets closed down.

I was looking through my photographs and files, which was all fine.

I read it might be better to use the desktop app so I updated mine.

Now everything is gone. No photographs and no files.

Please help.

Re: BT cloud is closing/empty folders in my BT Cloud drive

Prof_H — Fri, 18 Oct 2024 14:34:53 GMT

@bigstupidfella

Similar happened to me - All my files had completely gone !

I got a call from Steven - he got it sorted (seems like the Cloud app had frozen in the background stopping it working). He helped me uninstall and reinstall the BT Cloud app - I guess this was to 'restart' the app. All the files magically reappeared!

It took a while to download my data but now done!

Regards

@Prof_H

Re: BT cloud is closing/empty folders in my BT Cloud drive

Katie_B — Fri, 18 Oct 2024 15:58:13 GMT

Hi @bigstupidfella.

I have sent you a private message for more details so we can help get this sorted.

Katie

Re: BT cloud is closing/empty folders in my BT Cloud drive

bigstupidfella — Fri, 18 Oct 2024 18:28:50 GMT

Thanks for that Prof H