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XBOX ultimate not visible to add on MyBT webpage

ddni — Mon, 14 Oct 2024 10:04:29 GMT

Hi I am unable to add XBOX ultimate 12 months to my recently renewed BB900 account. I have checked that I am logged into my current active BT account. Can you help?

Re: XBOX ultimate not visible to add on MyBT webpage

imjolly — Mon, 14 Oct 2024 13:15:55 GMT

has the 14 day cooling off period passed since your new contract activation date? you need to use pc/laptop to access MYBT not and app

Re: XBOX ultimate not visible to add on MyBT webpage

ddni — Mon, 14 Oct 2024 13:27:19 GMT

No not 14 days since activation yet. Was unaware of that restriction. Will check after that. Thanks.

Re: XBOX ultimate not visible to add on MyBT webpage

Michael_D — Tue, 15 Oct 2024 07:48:40 GMT

If you do still have any trouble after the 14 days have passed @ddni, please get in touch with our customer service guides, and they can send a webform to have it to you within 7 working days.

Michael

Re: XBOX ultimate not visible to add on MyBT webpage

ddni — Mon, 21 Oct 2024 15:09:30 GMT

@Michael_D thanks. 17 days since order went live. Haven't seen the Xbox live pass in my account. Will flag to a customer service guide.