https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Error-Syncing/m-p/2411922#M55355 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/914">@waldo</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>I can totally understand that you want to get this sorted before the end of the month.</P> <P>Can you try to delete the BT Cloud desktop app and install it again to make sure it is the most up to date version and try again?</P> <P>Michael</P> Tue, 22 Oct 2024 07:43:56 GMT Michael_D 2024-10-22T07:43:56Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Error-Syncing/m-p/2411760#M55348 <P>Hi,&nbsp;</P><P>I have downloaded the BT Cloud Desktop app but am constantly getting the message "Error Syncing" and cant see any of my folders. I am trying to download them all off BT cloud to my laptop?? Please someone help me before I lose all my photos....</P> Mon, 21 Oct 2024 09:46:41 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Error-Syncing/m-p/2411760#M55348 waldo 2024-10-21T09:46:41Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Error-Syncing/m-p/2411922#M55355 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/914">@waldo</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>I can totally understand that you want to get this sorted before the end of the month.</P> <P>Can you try to delete the BT Cloud desktop app and install it again to make sure it is the most up to date version and try again?</P> <P>Michael</P> Tue, 22 Oct 2024 07:43:56 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Error-Syncing/m-p/2411922#M55355 Michael_D 2024-10-22T07:43:56Z