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Downloading large files from bt cloud to portable hard drive

BONZO21 — Tue, 22 Oct 2024 19:43:36 GMT

How can I stop Bt cloud coming up with 'session expired' when downloading large files to my portable hard drive?

Re: Downloading large files from bt cloud to portable hard drive

Michael_D — Wed, 23 Oct 2024 09:22:51 GMT

Welcome to the community.

I know that would be frustrating when you want to make sure that the information is downloaded before the end of the month.

Can you try to delete the BT Cloud desktop app and install it again to make sure it is on the latest version, then try again to see if the same thing happens?

Michael

Re: Can't download photos due to session expiring

BONZO21 — Thu, 24 Oct 2024 12:59:48 GMT

Having same problem.. Only managed to save 4% of my 1000gb storage using 4 bt customer help persons in last 3 weeks. Their cloud is corrupt.

Re: Downloading large files from bt cloud to portable hard drive

BONZO21 — Thu, 24 Oct 2024 13:12:31 GMT

Have done that twice with Bt help. Had to get into cloud via Web. They gave me a production download file to download so that I can save direct to my new portable 2TB hard drive. Downloading a 44gb file from cloud it stopped downloading at 18. 2gb then showed 'session expired'. Rrlogged in again and tred downloading the same 44gb file hoping it would transfer the rest. It only transferred 18.2 GB again and it was exactly the same file as transferred before ie it did not append!

Re: Downloading large files from bt cloud to portable hard drive

Ali_A — Fri, 25 Oct 2024 08:34:24 GMT

@BONZO21

Can I just check, are you using the desktop App to download this or the web browser?

I see you mentioned the desktop app, but you're now using the web and a zipped file to download?

Are you able to provide me a screenshot of the package download, and if you have it saves a screenshot of the error?

Ali