This topic

Do I download?

Maryemm — Sun, 27 Oct 2024 12:22:24 GMT

I am no longer a BT broadband subscriber but have retained my BT email address. Some time ago I lost all the contents of my subfolders and have learnt that this has happened to many people.

Now I see that I have to download files before the 31 st.

I have an iMac and in my mail section I see ; BT Internet, Smart Mailboxes, and iCloud. I presume the latter is Apple iCloud?

Does this download apply to my PC?

If I download the files will the contents of the sub folders reappear?

If I don't download these files will I still be able to use my BT email address?

My subfolders are empty at the moment and once I have read my email they disappear from my Inbox as well.

I really would appreciate help, please, as there's little time left now.

My THANKS in advance.

Mary

Re: Do I download?

gg30340 — Sun, 27 Oct 2024 15:07:21 GMT

Your BTMail account and its contents has nothing to do with BTCloud. They are two completely separate systems.

None of your BTMail files will be deleted when BTCloud closes.

As regards your emails going missing after you have read them. That would appear to be an issue with how you have your email account set up and how you access it.

Re: Do I download?

Maryemm — Mon, 28 Oct 2024 10:52:03 GMT

Thank you so much for your help ; much appreciated. Yes, I believe the subfolder contents have disappeared as a result of changed mail settings. I need to remedy this.

Re: Do I download?

Maryemm — Mon, 28 Oct 2024 11:24:09 GMT

I have checked email account and it is verified by Apple as being installed correctly. so disappearance of subfolder contents is still a mystery. 😞

Re: Do I download?

Peter_W — Mon, 28 Oct 2024 15:54:18 GMT

Hey there @Maryemm, welcome to the BT Community Forums!

Based on what you've mentioned here, am I right in thinking you're accessing your BT Emails via the built in Mail App for your iMac?

If that's correct, can you please try logging into BT Webmail and see if the missing folders return there?

As @gg30340 mentioned, this sounds like it may be linked to how the the Mail app is syncing with your email account.

Peter

Re: Do I download?

Maryemm — Tue, 29 Oct 2024 11:57:07 GMT

Sadly. contents missing from subfolders on the BT email also.

When I Googled for help when this first happened I found countless there with the same problem and no resolution.

Now when I leave my mail programme, which is the built-in programme for my iMac, all the email in the Inbox disappear. I have to copy an paste messages to refer to later in my Pages!

had to leave BT as a subscriber when I moved home and for five years have had no trouble.

Thank you for your suggestion.

Re: Do I download?

Peter_W — Tue, 29 Oct 2024 12:17:09 GMT

Thanks for checking that for me, @Maryemm.

Have you tried checking the trash for your emails in case the contents of these folders has been moved automatically?

Peter

Re: Do I download?

Maryemm — Tue, 29 Oct 2024 12:25:16 GMT

I've tried everything! :O( ALL my folders are empty. Have a feeling something to with BT storage of mail but could be wrong.

Re: Do I download?

Peter_W — Tue, 29 Oct 2024 13:14:23 GMT

Thanks @Maryemm, from what you've described here it sound like these emails may have been stored locally when you downloaded them to your mail app, but not within the BT Cloud servers.

If you have previously synced emails via IMAP then switched to POP3, this downloads them direct to your device, so they will only be stored in the one location.

Peter

Re: Do I download?

Maryemm — Tue, 29 Oct 2024 17:39:08 GMT

I have not changed any settings. Has BT changed from POP3 to IMAP early recently?

Re: Do I download?

gg30340 — Tue, 29 Oct 2024 17:57:05 GMT

BT can not change your account that you are using from POP3 to IMAP.

You would need to do that either intentionally or mistakenly such as if you deleted the account from your email app then reinstalled it or deleted the email app and reinstalled it or changed email app to another email app and chose the "wrong" settings.

Re: Do I download?

Maryemm — Tue, 29 Oct 2024 18:17:31 GMT

I have done nothing to my email settings etc. That is why I am baffled as to why this has happened to me and to many others, according to Google. I had various invoices etc in my Keep section that I would still like to have but, as I have said . I now copy and paste to Pages, or print them off!

Re: Do I download?

gg30340 — Tue, 29 Oct 2024 20:29:48 GMT

I have just re-read your post.

You have stated that you are presently not a BT Broadband customer.

Are you paying for your email through a BT Premium email account?

If neither of the above your email account will have been downgraded to a BTMail Basic account which can not be used with an email client or email app.

See link

https://www.bt.com/help/email/bt-email-products

The only way to access the BTMail account would be with a web browser such as Apples Safari browser. It is not entirely clear how you have been accessing your BTMail account.

Can you clarify if you were trying to access it with an email client/app or with a web browser?

Re: Do I download?

Maryemm — Wed, 30 Oct 2024 11:38:39 GMT

I have the Basic which I access via my Mail. I was with BT for years and liked it ad the Community (!) . Because I am in rented accommodation now with a Sky account (not mine) I had to leave BT with a penalty payment of nearly £500 ! I always received great help from people in the Community hence my appeal for help.

Re: Do I download?

gg30340 — Wed, 30 Oct 2024 13:13:19 GMT

If you are not paying for a BTMail Premium account you can not use BTMail on an emsil app or email client hence the reason it won't work.

Re: Do I download?

Maryemm — Wed, 30 Oct 2024 17:20:49 GMT

Ah. That seems to be the answer. Thank you.

Re: Do I download?

Maryemm — Wed, 30 Oct 2024 17:33:17 GMT

I obviously need to subscribe to Premium Mail and will do so as that seems the simplest solution.

My THANKS to ALL who have contacted me offering help.

Re: Do I download?

Maryemm — Wed, 30 Oct 2024 17:48:01 GMT

Have just read this : QUOTE you can enjoy the same features at no cost by linking your email account to a friend or family member’s BT Broadband account. UNQUOTE

My son has a BT Broadband account. Am I eligible for this concession, therefore?

Re: Do I download?

gg30340 — Wed, 30 Oct 2024 18:51:25 GMT

Yes. see link

Can I move my BT Email address to another account? | BT Help

Re: Do I download?

Maryemm — Thu, 31 Oct 2024 11:11:09 GMT

All very clear. Think it best if I pay the monthly rate. Thanks.