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Closing BT Cloud - I want to download my files

strakpot — Tue, 29 Oct 2024 13:43:57 GMT

So BT Cloud is closing.

It states that I must access my BT Cloud BEFORE 31st October.

That Means 30th October, up to 12 Midnight is the last time I can access to download?

I hope it will not take me long to do it as I do not want to lose the info - I have been on a long time away from home or I would have seen to it earlier.

Any tips to help do it faster and easier, I am nearing 70yrs old and whilst a lot more IT savvy than a lot of my peers I am behind quite a few (and the rest of the population too) I think a 12 year old might help me (LOL) , anyway, any tips appreciated, Thanks

Re: Closing BT Cloud - I want to download my files

imjolly — Tue, 29 Oct 2024 15:01:12 GMT

you probably find help here https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468

Re: Closing BT Cloud - I want to download my files

Katie_B — Wed, 30 Oct 2024 09:17:14 GMT

Hi @strakpot.

Thanks for coming here.

Please give us a message if you need any assistance or come across any error messages when trying to download your files.

Katie

Re: Closing BT Cloud - I want to download my files

Lila — Wed, 30 Oct 2024 10:20:21 GMT

Good luck! I am very tech savy but still it caused a lot of issues. I am very pleased that I backed-up before the summer as that saved me a lot of hassle.

Re: Closing BT Cloud - I want to download my files

Leonburgler — Wed, 30 Oct 2024 10:59:50 GMT

Hi Katie, I am also trying to download my BT Cloud data before the deadline however, all I keep getting is a "504 Gateway Time-out" message. I have tried calling the Cloud Team and I have tried the online chat but no-one seems to be able to help me. They say they'll pass it on to the relevant department. Time is running out.

Re: Closing BT Cloud - I want to download my files

Peter_W — Wed, 30 Oct 2024 14:44:18 GMT

Good afternoon @Leonburgler.

I've picked up your query about this over on this thread now 😊

Peter