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BT Cloud Desktop app is not showing any files or folders

wrjxp17 — Wed, 30 Oct 2024 12:11:02 GMT

Hi,

I have downloaded & installed the BT Cloud desktop app. When I open the app it is showing zero files. However when i launch the web client I can see all my files. I need to download everything.

Jillian

Re: BT Cloud Desktop app is not showing any files or folders

Pete31 — Wed, 30 Oct 2024 13:08:27 GMT

I found it confusing too.

However, I think the answer is to click the 'Download' arrow in the bottom left of the app. Then all the available folders should be shown.

Re: BT Cloud Desktop app is not showing any files or folders

wrjxp17 — Wed, 30 Oct 2024 13:28:33 GMT

Hi, When I click Download i get a dialog box asking me to select the Cloud Folder to download, but there are no folders listed.

Re: BT Cloud Desktop app is not showing any files or folders

wrjxp17 — Wed, 30 Oct 2024 13:42:48 GMT

I tried syncing again, and it seems to be working.
Thanks

Re: BT Cloud Desktop app is not showing any files or folders

Pete31 — Wed, 30 Oct 2024 14:10:08 GMT

I'm glad you have made some progress, I didn't have any other ideas. Hope it goes well.