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BT Cloud - Help

Bassett — Wed, 30 Oct 2024 19:01:36 GMT

Hi,

I am trying to download all my BT cloud ahead of it closing and keep getting the message,

"we had problems fetching your photos and video. Please try again."

I have tried again many times now and starting to worry as the deadline approaches.

Any suggestions?

Many thanks

Re: BT Cloud - Help

Bassett — Wed, 30 Oct 2024 19:45:27 GMT

Here is a screen shot of what I am seeing

Re: BT Cloud - Help

Bassett — Wed, 30 Oct 2024 21:25:06 GMT

Hmmm this does not look promising.

Re: BT Cloud - Help

pddco — Wed, 30 Oct 2024 22:49:22 GMT

I take it you’ve looked at other similar threads for help? The best option is to download through the Cloud Desktop App on your PC.
The app is available through the BT cloud website btcloud.bt.com . Not sure why though you’re getting the closed message. Just checked mine now and seems all there.

Re: BT Cloud - Help

Leanne_T — Thu, 31 Oct 2024 08:59:32 GMT

Hi @Bassett

Thanks for coming to the community.

Have you been able to access and download your files following @pddco's advice?

Let us know how you're getting on 🙂

Leanne.