BT Cloud Download not working on app or browser

CathM1 — Wed, 30 Oct 2024 14:46:19 GMT

Hello. I've been trying for 2 days to download all my data.

- downloaded the BT Cloud app on my iPhone . I can see all my files/documents etc on there but couldn't manage to download even 1 photo

- downloaded the desktop app on my Mac. I cannot open it. I have gone through several troubleshooting steps suggested by ChatGPT - reinstalling, restarting computer, emptying the cache, checking system requirements etc - but nothing worked.

- I have tried to download via my Chrome browser. I can sometimes see some of the files that I see on my mobile app but they never load and I keep getting this.

I have spent about 3 hours over two days trying to download my data. I can see lots of other people are struggling too.

Can anyone help please?

Re: BT Cloud Download not working on app or browser

Leanne_T — Thu, 31 Oct 2024 08:06:12 GMT

Morning @CathM1

Thanks for coming to the community.

I have sent you a private message for some details.

Leanne.

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BT Cloud Download not working on app or browser

Re: BT Cloud Download not working on app or browser