This topic

BT Cloud

Barry23 — Mon, 28 Oct 2024 13:40:25 GMT

I have set aside today to prepare for BT Cloud closing. I downloaded the App but it won't open. I logged onto the website and downloaded the docs folder, which was shown as >500 GB and nothing downloaded. I'm getting worried that this will be problematic for the next three days and I will lose my back-up. What's going on?

Re: BT Cloud

imjolly — Mon, 28 Oct 2024 14:39:14 GMT

Have you read this large post which should help you

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468

Re: BT Cloud

Barry23 — Mon, 28 Oct 2024 15:10:37 GMT

Yes. This is why I took time out today to download all my files (500 Gb worth) to an external drive that I purchased specifically for this purpose a few weeks ago. But I cannot get the App to load and when I go directly onto the Cloud is keeps telling me it is experiencing technical difficulties.

Re: BT Cloud

Peter_W — Mon, 28 Oct 2024 16:49:17 GMT

Good afternoon @Barry23.

Welcome to the BT Community Forums!
Can you please let us know a bit more about what's happening when you try to open the app?

Also what operating system is it you're using, and can you see which version of the BT Cloud app you're using?
Peter

Re: BT Cloud

Barry23 — Mon, 28 Oct 2024 19:11:13 GMT

This is the error when i try to use the BT cloud (having accessed it through the in private window as recommended by BT.

I have downloaded the App 3 times (BT Cloud Production 24.4.12) and it won't even open.

I am using a brand new Lenovo PC (with Arm processor) and Windows 11.

Re: BT Cloud

Katie_B — Tue, 29 Oct 2024 09:26:57 GMT

Hi @Barry23.

Thanks for getting back to us.

Could you confirm if you are still seeing this error?

I'd love to get this looked into.

Katie

Re: BT Cloud

Barry23 — Wed, 30 Oct 2024 13:01:26 GMT

Thanks for getting back to me. I was able to access my BT Cloud storage this morning and download my files.

Re: BT Cloud

FrustratedJohn100 — Wed, 30 Oct 2024 13:22:05 GMT

Good afternoon

Why is BT Cloud not available already!

Today is the 30th NOT the 31st as advertised........

Whatever route I try it's "Not Available" !!

Re: BT Cloud

FrustratedJohn100 — Wed, 30 Oct 2024 13:20:36 GMT

Re: BT Cloud

Leanne_T — Thu, 31 Oct 2024 08:04:08 GMT

Morning @FrustratedJohn100

Thanks for posting on the community.

Have you been able to access BT Cloud and download your files since you posted?

Thanks.

Leanne.

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 09:43:22 GMT

Hi,

Can get in now but it's showing nothing but Contacts.

Hope everything else hasn't been deleted already!

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 09:44:23 GMT

Re: BT Cloud

Leanne_T — Thu, 31 Oct 2024 09:51:54 GMT

Hi @FrustratedJohn100

Are you logging in using a desktop and do you have the latest version of BT Cloud?

Thanks.

Leanne.

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 10:35:22 GMT

Yes & Yes

win-x86-24.4.24.BT.Production.win-x86.104c5b-BT-Production-24.4.24.Windows10.zip

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 10:42:36 GMT

If this is true -- THANKS A BUNCH BT !

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 11:08:05 GMT

Good luck with the competition BT you're going to need it.

"Cloud-based technology has rapidly developed since we launched BT Cloud. Today, more people are using alternate providers. Unfortunately, because fewer people are now using BT Cloud, we've made the choice to close to the service."

Are you a business that can't "compete" unless you're a MONOPOLY ?

I've been with you SINCE YOU BEGAN, but now you're an overpriced, poor service delivery, abysmal company

Good riddance.

Re: BT Cloud

Leanne_T — Thu, 31 Oct 2024 12:10:38 GMT

Hi @FrustratedJohn100

Thanks for trying this for me.

I have sent you a private message to get some extra details.

Please take a look and get back to me when you can.

Leanne.

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 12:32:32 GMT

Thanks but as usual with bt there's no obvious way to reply in private message inbox, please help.

Re: BT Cloud

Leanne_T — Thu, 31 Oct 2024 12:35:16 GMT

Hi @FrustratedJohn100

You can view your messages here and reply directly to me when logged into the BT Community.

Leanne.

Re: BT Cloud

FrustratedJohn100 — Thu, 31 Oct 2024 13:06:37 GMT

I've replied