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BT Cloud Closing Today

Duffo56 — Thu, 31 Oct 2024 13:49:47 GMT

Trying to download my files but it keeps crashing anyone else have this problem/ Also you can only select 60 files!! A mess really unless I'm doing something wrong? Duffo

Re: BT Cloud Closing Today

imjolly — Thu, 31 Oct 2024 13:54:30 GMT

according to the BT Cloud link at top of this page BT Cloud is now closed

Re: BT Cloud Closing Today

Leanne_T — Fri, 01 Nov 2024 08:06:37 GMT

Hi there @Duffo56

Thanks for coming to the community.

Have you downloaded all your files since you posted yesterday?

Let me know how you got on 🙂

Leanne.

Re: BT Cloud Closing Today

Duffo56 — Fri, 01 Nov 2024 09:04:17 GMT

Morning Leanne No its now saying I do not have enough space on my I-Phone (Which I have) to continue with the restore? I left it running overnight as well/ Paul.

Re: BT Cloud Closing Today

Leanne_T — Fri, 01 Nov 2024 09:05:43 GMT

Hi @Duffo56

Thanks for coming back to me.

Are you able to try using a desktop to see if this works for you?

Leanne.

Re: BT Cloud Closing Today

Duffo56 — Fri, 01 Nov 2024 09:28:19 GMT

I have tried that as well Leanne however when you select all photos you can only do 60 at a time! I have sat there and clicked all of them which are many then it crashes. Paul.

Re: BT Cloud Closing Today

Leanne_T — Fri, 01 Nov 2024 09:47:47 GMT

Thanks for coming back to me @Duffo56

I have sent you a private message for some details.

Leanne.

Re: BT Cloud Closing Today

Duffo56 — Fri, 01 Nov 2024 10:24:04 GMT

Hi Leanne

Got the message however it will not let me reply? saying httl problem🤔

Re: BT Cloud Closing Today

Leanne_T — Fri, 01 Nov 2024 10:37:05 GMT

Hi @Duffo56

Can you try and reply to my message here on the community and not copy any text does this work for you?

Leanne.