Problem Downloading Norton

BrianB2 — Sat, 26 Oct 2024 14:30:02 GMT

I cannot download Norton to a new device - Surface Laptop 7 with Windows 11. I get as far as the Norton installation screen but then get an error message - "A problem has occurred that needs your attention: This process is unable to continue due to a system service that may not be installed or cannot be started. Please repair your installation of Windows before continuing." There is also a link to "Go to Technical Support Web Site".

I have followed all the suggestions to fix the problem but I still get the same error message. I have been 'chatting' with 3 different agents at Norton and was eventually told the Norton software cannot be downloaded because it is not compatible with the ARM-based processor on my laptop and there is nothing they can do about it.

Could anyone advise please is there is any way I can get this resolved.

Re: Problem Downloading Norton

Christopher_G — Sun, 27 Oct 2024 15:19:17 GMT

Hi @BrianB2

Welcome to the community.

It sounds like it could be down to a compatibility issue, from what Norton have advised you. I'm not aware of any workarounds for this.

Chris

Re: Problem Downloading Norton

BrianB2 — Fri, 01 Nov 2024 10:00:05 GMT

Ok. Thank you.

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Problem Downloading Norton

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Re: Problem Downloading Norton