This topic

BT Wi-Fi not turning on

wairds — Mon, 04 Nov 2024 14:34:43 GMT

I am trying to opt in to BT Wi-Fi but consistently receive the message “Sorry, something’s gone wrong’ when I tick when I agree with the BT terms and conditions.

Any suggestions?

Thank you.

Re: BT Wi-Fi not turning on

Keith_Beddoe — Mon, 04 Nov 2024 14:49:30 GMT

It no longer exists, its now EE WiFi.

Re: BT Wi-Fi not turning on

wairds — Mon, 04 Nov 2024 15:13:17 GMT

Many thanks for your prompt response. However I am baffled.

When I go to the My.BT.Com website and my account and when I select ‘Your products’ it clearly states under ‘Included in your product ‘ BT WiFi. When I select ‘Learn more’ I am presented with a screen stating BT WiFi and Free unlimited BT WiFi.

What am I doing incorrectly and how do I access all the hotspots in the UK and overseas?

Thank you.

Re: BT Wi-Fi not turning on

Keith_Beddoe — Mon, 04 Nov 2024 15:20:38 GMT

See https://ee-wifi.ee.co.uk/public/ee/index.htm

Re: BT Wi-Fi not turning on

wairds — Mon, 04 Nov 2024 15:56:12 GMT

Thank you.

I have looked at this link but I see no mention on how I may opt in to EE WiFi.

Can you please advise?

Thank you.

Re: BT Wi-Fi not turning on

David500 — Mon, 04 Nov 2024 16:45:00 GMT

I use an iPhone, but Android phones will be similar:

Go to Settings, WiFi and in the list of available networks select “EE WiFi”
You will be directed to a webpage were there is an option that says “Already a customer” with a “Login” button below.
Then from the login screen select “BT broadband account” and sign in using your BT ID.

Re: BT Wi-Fi not turning on

wairds — Mon, 04 Nov 2024 19:21:07 GMT

Thank you for responding.

However before I can sign into EE public WiFi I need to opt into the service.

I cannot see how to do that.

Re: BT Wi-Fi not turning on

David500 — Mon, 04 Nov 2024 19:52:35 GMT

You should be Opted In by default. Are you using a BT hub or if someone else's BT/EE hub close by? If so check as in my post #6 and see if you can login.

Re: BT Wi-Fi not turning on

wairds — Tue, 05 Nov 2024 07:27:11 GMT

I am using my own BT hub and opted out as I was having problems adding a smart item to my network thinking that may have been the problem.

However now I am not seeing the public WiFi SSID’s when I scan the available networks and I can’t find anything about opting into to EE’s public WiFi.

Re: BT Wi-Fi not turning on

David500 — Tue, 05 Nov 2024 09:52:17 GMT

Try phoning customer services on 0330 123 4150.

Re: BT Wi-Fi not turning on

chrisjp — Tue, 05 Nov 2024 11:50:54 GMT

AFAIK, you don't need to opt in to the EE WiFi service.
When out and about just go to Settings-Connections-WiFi (or similar) on your phone, and look at the list of SSIDs. If there is EE WiFi available in that area, you'll see EE Wifi as one of the SSIDs. Click on that, and then you'll need to enter your BT ID and password.
Unfortunately, and unlike the discontinued BT WiFi, with EE WiFi you need to enter your BT ID and password every time you want to access EE WiFi.