This topic

MyBT login everytime I open it

sdrew1 — Thu, 14 Nov 2024 19:40:30 GMT

I really can't be bothered spending anytime on the phone to BT about this, because last time I reported it nothing changed.

Why is it so difficult to remember my login? Having to tab out to a browser to get my strong password then tab back, EVERY DAY I USE THIS APP is ridiculous.

I will give BT one more month to sort this mess out, then I'm leaving for a different provider.

Re: MyBT login everytime I open it

Christopher_G — Fri, 15 Nov 2024 13:29:25 GMT

Hi @sdrew1

Welcome to the community.

When you set up the app, it should ask you to set up bio-metric sign in, or a PIN.

Could you try deleting the app and re-downloading it please?

You can find the settings manually in the BT App then More > App settings > Fingerprint or Face login.

Chris

Re: MyBT login everytime I open it

sdrew1 — Fri, 15 Nov 2024 15:01:06 GMT

Yes it asks me to setup a new pin.....every day.

Re: MyBT login everytime I open it

sdrew1 — Fri, 15 Nov 2024 15:04:50 GMT

OK I have reinstalled it, will see how it goes.

Re: MyBT login everytime I open it

licquorice — Fri, 15 Nov 2024 15:35:59 GMT

Why do you need to login to MyBT every day?

Re: MyBT login everytime I open it

nanjay1 — Fri, 15 Nov 2024 15:53:29 GMT

I find you can set a pin on a iPad but not on Microsoft Windows.

Re: MyBT login everytime I open it

sdrew1 — Fri, 15 Nov 2024 15:54:52 GMT

To control wifi access for my children

Re: MyBT login everytime I open it

sdrew1 — Fri, 15 Nov 2024 15:57:07 GMT

Not a great start, I've had it installed for what, one or two hours? And I am being asked for my email address again.

Re: MyBT login everytime I open it

Christopher_G — Fri, 15 Nov 2024 16:00:12 GMT

Did you try and set the face recognition or fingerprint up, @sdrew1?

Chris

Re: MyBT login everytime I open it

sdrew1 — Fri, 15 Nov 2024 16:13:43 GMT

Trying that now. But it seems to not be an issue with the pin so much, rather that it just keeps completely forgetting who i am and logging me out, forcing me to go and find my strong password from chrome (because the app doesn't support loading the password from google).

Re: MyBT login everytime I open it

Peter_W — Fri, 15 Nov 2024 18:19:18 GMT

Hi again @sdrew1, what you've mentioned here definitely doesn't sound right.

What device is it you're accessing My BT from, and this fully up to date?
I use it myself regularly, and it should only be asking you for the full login details again if there's a significant update.

Peter

Re: MyBT login everytime I open it

nanjay1 — Fri, 15 Nov 2024 19:38:54 GMT

Windows 11 laptop. However, this afternoon after speaking to a guide on 150, The box for the Norton password vault master password opened fully and I was able to log in rather than keep going round in circles between the log in page and the password manager access page. I think the chap I spoke to might have sorted it. I have just checked again, going to Norton password vault and not the BT app and it has given me the master password access box. Before, it was going to the MyBT login screen. So it is aok and I hope it stays that way. I use it on the iPad also but you get a split screen for the mail on there, and I had just purchased an item with a guarantee and wanted full screen to print hard copy to place with the instructions. Didn’t expect to spend nearly a day sorting out the tech to do it with! Thank you for your comments.

Re: MyBT login everytime I open it

sdrew1 — Sat, 16 Nov 2024 13:36:47 GMT

Android, Motorola Edge 20

Re: MyBT login everytime I open it

Alex_H — Sat, 16 Nov 2024 15:38:08 GMT

@sdrew1 When you are finished with the app are you clicking the log out/sign out button or do you just minimise out the app and swipe it closed?

Alex

Re: MyBT login everytime I open it

sdrew1 — Sat, 16 Nov 2024 15:52:22 GMT

The latter

Re: MyBT login everytime I open it

Alex_H — Sun, 17 Nov 2024 10:31:07 GMT

@sdrew1 Do you have any other phones in the house as you could try installing and logging into the app on another phone and see if the issue happens then? That will help confirm if this is a device specific issue or something account related causing it.

Alex

Re: MyBT login everytime I open it

nanjay1 — Sun, 17 Nov 2024 10:34:25 GMT

It is now working properly on the computer. I have never used it on my mobile, only computer and iPad.

Re: MyBT login everytime I open it

sdrew1 — Tue, 26 Nov 2024 08:16:31 GMT

I had a good spell of about a week and this morning the dreaded enter email address screen is back.

It is so frustrating

Re: MyBT login everytime I open it

sdrew1 — Tue, 26 Nov 2024 08:19:25 GMT

And at the very least if you will not or cannot fix this bug, please please let me use google password manager directly when entering password

Re: MyBT login everytime I open it

Katie_B — Wed, 27 Nov 2024 10:10:23 GMT

Hi @sdrew1.

Have you taken any actions to clear the cache of your apps recently?

Please also ensure your phone has the latest version of the app.

Should you have the latest version and you are still experiencing these issues please get in touch with our technical care team who can investigate this further.

Thanks,

Katie