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Xbox Game Pass

ReaperMan101078 — Fri, 29 Nov 2024 18:26:20 GMT

I’ve upgraded to a new package & it says a free 12 month Game Pass subscription is included. When I try to activate it though, I keep getting the error message “We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.” and when I call the number it just goes to a general faults line. Any ideas what to do? The text message said I have 14 days to activate it which is rapidly approaching & I don’t want to lose it.

Re: Xbox Game Pass

imjolly — Sat, 30 Nov 2024 10:11:42 GMT

when was your activation date. you need to wait until the 14 day cooling off period has expired and then try going to MYBT content partners. i would wait bit longer that the 14 days - you will not lose your free game pass

Re: Xbox Game Pass

danbobs — Sat, 30 Nov 2024 15:02:42 GMT

I am having the exact same problem.

Stuck on the phone right now trying to get through.

Re: Xbox Game Pass

Michael_D — Sun, 01 Dec 2024 08:51:35 GMT

Hi @danbobs

Welcome to the community.

Did you manage to speak to anyone yesterday to get this sorted?

If not, when did your broadband package go live?

Michael

Re: Xbox Game Pass

danbobs — Sun, 01 Dec 2024 17:01:11 GMT

Hi @Michael_D ,

I managed to get through and they filled out a form and said 7 working days.

No explanation as to why the website is not operating and giving the wrong extension information.

cheers.

Re: Xbox Game Pass

Michael_D — Mon, 02 Dec 2024 08:02:53 GMT

Thanks for the update @danbobs. The webform will go off to our back office team and they'll pop you an email over in the next 7 working days with the code.

If you haven't heard anything after the 7 working days, please let me know.

Michael