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Unable to activate Xbox Game Pass

CaptainPaw — Sun, 08 Dec 2024 12:33:17 GMT

Hello,

I have been unable to add the 6 months Game Pass that was advertised in the promotion of my broadband package. Whenever I try claiming it, the BT website throws me onto the Help and Support page with the error:

"We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2."

I called about it over a week ago however have not received any follow-up yet. If anyone knows a way to fix this please do let me know.

Re: Unable to activate Xbox Game Pass

Michael_D — Mon, 09 Dec 2024 08:20:15 GMT

Hi @CaptainPaw

Welcome to the community.

When was it you spoke to our team? They should have completed a webform to go to our back office team, who would send you the Game Pass code by email within 7 working days.

Michael

Re: Unable to activate Xbox Game Pass

CaptainPaw — Mon, 09 Dec 2024 22:33:38 GMT

Hi Michael,

Thanks for your quick reply. Great news, I have received the code today! Many thanks for that.

Our phone call was on 28th November, so that's been exactly 7 working days; my post was perhaps a bit impatient.

Have a nice winter holiday!

Re: Unable to activate Xbox Game Pass

Katie_B — Tue, 10 Dec 2024 09:38:51 GMT

Thanks so much for coming back and letting us know @CaptainPaw.

Merry Christmas!

Katie