This topic

Cannot update parental controls

Emma_Swinn — Mon, 09 Dec 2024 16:13:15 GMT

On BT.com it says that in order to change your parental control settings I need to:

Log in to My BT with your BT ID
Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls
Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab

Trouble is there is no Manage your extras button on my My Bt account. There is only Manage your emails, and when I click on that it tells me I cannot access those details as I am not the account holder. I am.

I called BT the other day and they said it was a problem with your website and apps and apple products (which seems utterly utterly ridiculous).

But there should be a work around in the BT community. So here I am asking.

Re: Cannot update parental controls

licquorice — Mon, 09 Dec 2024 16:28:51 GMT

Click on 'Your Products' > Broadband > scroll down to parental controls.

Re: Cannot update parental controls

Emma_Swinn — Wed, 11 Dec 2024 09:58:10 GMT

I do not have these options, the only option under Your Products is 'Your Email'.

I spoke with BT and they said there was a problem with app and website not working on apple and there was a work around that I should ask the community about.

Re: Cannot update parental controls

Katie_B — Thu, 12 Dec 2024 16:51:18 GMT

Hi @Emma_Swinn.

Thanks for coming back here.

I would recommend giving us another call to ensure your account has been set up correctly.

If you are getting an error advising you aren't the account holder this is something that will need to be checked by one of our agents with account access.

Katie