This topic

Xbox Game Pass Ultimate - Unable to add free add-on for over 3 weeks now

JHolden — Tue, 10 Dec 2024 17:18:23 GMT

Hi there,

I've received Full Fibre 900 approx 4 weeks ago and have been unable to activate the free Xbox Game Pass Ultimate that game with the package.

I get the following error every time both on a laptop and my mobile:

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

I have spoken to numerous people on the phone at BT but have been unable to resolve the issue. I keep being told to wait and it will rectify itself. This has not happened in 3 weeks. Please can somebody reach out and help me with a solution? Please - It's meant to be a Christmas present!

Thanks,

James

Re: Xbox Game Pass Ultimate - Unable to add free add-on for over 3 weeks now

Michael_D — Wed, 11 Dec 2024 08:29:27 GMT

Hi @JHolden

Welcome to the community.

I am sorry that you are having trouble claiming the Xbox Game Pass.

You would need to wait until you have been connected for 14 days initially but when you then speak to our team over the phone they should be then submitting a form to get the code sent to you within 7 working days.

When did you last speak to our team?

Michael

Re: Xbox Game Pass Ultimate - Unable to add free add-on for over 3 weeks now

ReaperMan101078 — Wed, 11 Dec 2024 12:28:42 GMT

I’m having the same issue, if I’d known it would be this difficult to get it I wouldn’t have bothered. 😞

Re: Xbox Game Pass Ultimate - Unable to add free add-on for over 3 weeks now

Michael_D — Wed, 11 Dec 2024 12:36:32 GMT

Hi @ReaperMan101078

Have you spoken to our customer support guides to get this chased?

If you have, when did you last speak to them?

Michael

Re: Xbox Game Pass Ultimate - Unable to add free add-on for over 3 weeks now

JHolden — Thu, 12 Dec 2024 17:37:26 GMT

Hi Michael,

Thanks for whatever you did! I received a code via email activated the 12 month subscription.

It took a long time but my son is pleased that he can play Indiana Jones this weekend!

Thanks,

James

Re: Xbox Game Pass Ultimate - Unable to add free add-on for over 3 weeks now

Katie_B — Thu, 12 Dec 2024 18:04:43 GMT

Hi @JHolden.

Thanks so much for coming back and letting us know.

I will be sure to let Michael know this is now resolved and pass on your thanks.

Have a great Christmas.

Katie