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MyBT App Login not working but MyBT.com login works

Adrian007 — Thu, 26 Dec 2024 10:33:54 GMT

I can login to MyBt with my BTID and password on BT.com but when I try using the user name and password on the MyBT app, I first get the page asking for a PIN then a confirmation of the PIN then I get a message that there is no BTID so I'm redirected to enter the account number which is accepted but then I get the message that the account already exists in my profile, which of course it does, anyone with a similar experience and a solution to the problem?

Re: MyBT App Login not working but MyBT.com login works

zulu17 — Thu, 26 Dec 2024 14:44:07 GMT

Hi @Adrian007

Yes i have experienced issues which sound similar to your on the MyBT app.

a right pain to use , will normally "work" if i perserve and restart.

I notice several reviews on Play store reporting similar issues.

Unclear if developers are aware.