This topic

BT CLOUD

spash54 — Thu, 02 Jan 2025 11:53:18 GMT

Hi I need to speak with someone about my account on BT CLOUD ??

no where on the BT website or phone helps.. HELP !!

Re: BT CLOUD

gg30340 — Thu, 02 Jan 2025 12:29:47 GMT

BT Cloud is now closed and any files stored on it will have been deleted.

See links

https://www.bt.com/help/broadband/bt-cloud-is-closed

https://www.ispreview.co.uk/index.php/2024/07/broadband-isp-bt-confirms-closure-of-uk-cloud-storage-service.html

You can call BT 0330.1234.150 regarding any questions you may have.

Re: BT CLOUD

spash54 — Thu, 02 Jan 2025 13:15:21 GMT

Hi thanks for reply.. however

I have called the number..no help.. and used the links.. sadly the same

Let me explain I am now a EE customer having been with BT for a long time.. I never received any messages re closure..

I logged into my BT Cloud in early December 2024.(aka after closure.) I was able to see all my photos on the 2 occasions I logged in.. however on the third attempt so I could download, it did not recognise my details .

So they have not been deleted as you suggest.. I need to find a way of getting my photos back !

regards

Steve

Re: BT CLOUD

gg30340 — Thu, 02 Jan 2025 13:53:29 GMT

There are no forum members who will be able to assist you. I will ask the forum moderators, who are the only BT employees on the forum, if there is anything that can be done to assist you but if I were you I would not get my hopes up that you will be able to access and download your files from BTCloud.

If the moderators can help they will advise you on this thread.

Re: BT CLOUD

spash54 — Thu, 02 Jan 2025 14:17:14 GMT

Thanks for this.. regards

Steve

Re: BT CLOUD

Christopher_G — Thu, 02 Jan 2025 16:24:34 GMT

Hi @spash54

I have sent you a private message to see if I can get you some help with this.

Chris

Re: BT CLOUD

spash54 — Thu, 02 Jan 2025 16:39:22 GMT

Hi Chris

I have replied.

Thank you

Steve