This topic

Bt app

Claire2025 — Mon, 27 Jan 2025 12:24:24 GMT

Hi,

I have recently joined BT but am having trouble with the BT app.

Initally i was able to see my order and when my smart hub would arrive but now anytime i try and log in i keep getting an error message.

Uninstalled and downloaded the app numerous times but to no avail.

Anyone any ideas how on to fix this?

Thanks

Re: Bt app

imjolly — Mon, 27 Jan 2025 13:17:20 GMT

to check username and password ok try going to help at top of page and then try log in to MYBT and see if that works

Re: Bt app

Claire2025 — Mon, 27 Jan 2025 15:47:56 GMT

Thanks

I can log into my bt on a web browser but just keep getting the same erro message on the app which is frustrating.

Re: Bt app

zulu17 — Mon, 27 Jan 2025 15:52:30 GMT

What error do you get displayed at what point in attempting to open the myBT app ?

Re: Bt app

Claire2025 — Mon, 27 Jan 2025 16:14:34 GMT

After i enter my email and password it loads briefly says success and then says "sorry something went wrong. Please close the app and try again later"