This topic

No option now for game pass

Spalding1968 — Sat, 01 Feb 2025 13:50:38 GMT

Hi. I’ve read all the posts for game pass problems and spoke to one of the billing team 7 days ago who was sending a form to the relevant department to get me a code. I’ve noticed the broken button to add game pass is no longer there and I’ve still not received my code from the relevant department. Anyone else found the same?

Re: No option now for game pass

imjolly — Sat, 01 Feb 2025 14:22:59 GMT

I would contact billing again and get a different person who hopefully will get your pass sent to you

Re: No option now for game pass

Michael_D — Sun, 02 Feb 2025 08:20:50 GMT

Hi @Spalding1968

When was it you spoke with the team? Once they have sent the request off, it can be up to 7 working days for the Xbox Game Pass code to be sent to your email.

Michael

Re: No option now for game pass

Spalding1968 — Sun, 02 Feb 2025 09:22:40 GMT

Hi. It’s now 8 days since I spoke to them.

Re: No option now for game pass

Michael_D — Sun, 02 Feb 2025 09:25:24 GMT

Thanks @Spalding1968. It will likely be a few more days due to it being a 7 working day turnaround. If you've not heard anything by Wednesday, please let us know.

Michael

Re: No option now for game pass

Spalding1968 — Sun, 02 Feb 2025 11:29:01 GMT

Thanks for your reply. Will the ‘14 days to activate’ take that into account.

Re: No option now for game pass

Leanne_T — Sun, 02 Feb 2025 14:31:10 GMT

Hi @Spalding1968

Thanks for coming back to us.

You would need to wait 14 days after the contract was set up before trying to activate the Game Pass.

Once the webform has been looked into the team will email you the code.

Leanne.