This topic

XBox Game Pass errors

justinjose472 — Wed, 29 Jan 2025 15:26:44 GMT

Hello,

I have been having issues on trying to activate the Xbox Ultimate Game Pass (6 months) that was included in my new contract upgrade.

I always used to end up getting the 'System is down for maintenance, submit your activation request by calling on 0330****150, choose option 1 and then option 2.'

As you can imagine, I have spent hours on the phone in a loop. Then tried the chatbot, which again didn't help much.

Finally, managed to speak to a BT guide on the chat and raised my complaint. Said that they would email me the activation code in 5 days. No further updates.

And today when I logged into My BT, manage products tab - the Xbox game pass activation option itself is removed!

Can someone please suggest some help 😞

Re: XBox Game Pass errors

imjolly — Wed, 29 Jan 2025 16:23:45 GMT

Have you tried billing using message now. https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: XBox Game Pass errors

justinjose472 — Fri, 31 Jan 2025 17:08:06 GMT

Hi,

I managed to chat with the BT guide, through the message now option. They said they would manually validate the Xbox pass and email it to me. Nothing so far!

Re: XBox Game Pass errors

Peter_W — Sat, 01 Feb 2025 08:50:31 GMT

Thanks for reaching out to our team here @justinjose472.

Have you had a chance to check your spam and junk folder to see if the validation email has ended up in there?

Peter

Re: XBox Game Pass errors

justinjose472 — Tue, 04 Feb 2025 09:36:31 GMT

Hi,

Yes, I have checked my inbox and spam mail. No validation email so far. It has been more than a week since I raised my complaint.

Re: XBox Game Pass errors

Peter_W — Tue, 04 Feb 2025 12:37:40 GMT

Thanks for checking that @justinjose472.

If you were given a direct point of contact for your complaint, it's worth dropping them an email to see if you can get an update.

If not, please give our team another call, and we can check over how everything is set up at our end and go from there.

Peter

Re: XBox Game Pass errors

dbward1969 — Tue, 04 Feb 2025 12:48:01 GMT

having the same issue, very frustrating...