This topic

Where has logout option gone

Andy_Lloyd — Sat, 15 Mar 2025 05:46:12 GMT

When using Safari on an Apple device using MyBT there is no longer an option to logout. I have walked all possible menu options

Re: Where has logout option gone

gg30340 — Sat, 15 Mar 2025 09:08:02 GMT

When you click on "MyBT" in the purple menu bar it should give you a drop down box with the option on the far right below the MyBT button to log out.

Re: Where has logout option gone

Andy_Lloyd — Sat, 15 Mar 2025 09:26:35 GMT

Not when using Safari on an iphone hence issue raised. Clicking MyBT results in screen refreshing with no dropdown. Would require recording to demonstrate

Re: Where has logout option gone

Andy_Lloyd — Sat, 15 Mar 2025 09:27:47 GMT

Just to add this works using other browsers , specific to use of Safari

Re: Where has logout option gone

gg30340 — Sat, 15 Mar 2025 09:34:26 GMT

Sounds like it is a Safari issue. have you tried clearing history and cookies from the browser.

Re: Where has logout option gone

Andy_Lloyd — Sat, 15 Mar 2025 10:01:17 GMT

Thanks for reply but no impact after clearing all. MyBT just refreshes screen no dropdown

Re: Where has logout option gone

Andy_Lloyd — Sat, 15 Mar 2025 10:11:30 GMT

To add have also tried from second separate device and also the case. Not a cookies related issue

Re: Where has logout option gone

JWS — Sat, 15 Mar 2025 10:21:06 GMT

Just thought I’d check after reading this. It does indeed seem to be missing (or at least hard to find) on the iPhone Safari version. It’s there on the iPad version though.
I pretty much only use the MyBT app though and the log out is there on both versions of that.

Re: Where has logout option gone

Leanne_T — Sun, 16 Mar 2025 11:45:47 GMT

Hi there @JWS @Andy_Lloyd

Thanks for coming to the community.

Is the log out option still not showing for you today?

Do you have a log out option if you use the My BT app?

Thanks.

Leanne.

Re: Where has logout option gone

JWS — Sun, 16 Mar 2025 13:30:05 GMT

No I still can’t find it on the iPhone Safari version. It’s there on iPad Safari version and on both iPhone and iPad MyBT app. I only looked out of curiosity when I read this thread. I never normally use the Safari/Web version on either as I have the app.

Re: Where has logout option gone

Andy_Lloyd — Sun, 16 Mar 2025 13:39:29 GMT

Still no logout in iPhone Safari. MyBT app has never been an issue. As stated in thread selecting MyBT results in screen refresh.

Re: Where has logout option gone

Leanne_T — Sun, 16 Mar 2025 14:17:10 GMT

Thanks for coming back to me and letting me know @JWS @Andy_Lloyd

I have fed this back to the relevant team.

Leanne.