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Xbox gamepass manage

f33378 — Fri, 21 Mar 2025 10:22:56 GMT

Hi Team,

When I joined my broadband last year , I took the offer of 6 months Xbox game pass and it just expired.

However, when I contacted Microsoft to subscribe another game pass, they said they couldn't help me because there were anpther game pass still managed by BT.

On my Microsoft account/subscription page for game pass it says it is ‘managed by EE/BT’ still? and directs me to the BT website to manage it - However I see nothing on my BT products page for Game pass or how to manage it.

Can someone advise please how I can regain control of my game pass account so I can manage it?

Thanks.

Ming

Re: Xbox gamepass manage

imjolly — Fri, 21 Mar 2025 11:44:17 GMT

have you phoned CS 03301234150 for help? you could try billing and see if they can help or pass you to someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Xbox gamepass manage

f33378 — Fri, 21 Mar 2025 13:03:30 GMT

Hi,

I tried to call them earlier but they couldn’t do anything.

Don’t know what to do….

Re: Xbox gamepass manage

He-Man — Sat, 22 Mar 2025 14:07:09 GMT

Have you tried purchasing a Game Pass Ultimate code from elsewhere and redeeming it instead? A long time back when this was a bigger problem, that seemed to work for some people from what I remember.

If it doesn't, then it will need raised through customer service, so you'll need to keep trying unfortunately.

Re: Xbox gamepass manage

imjolly — Sat, 22 Mar 2025 14:49:14 GMT

did you try the message now in the billing link I posted