This topic

No Parent Controls

Poolesimon185 — Sun, 30 Mar 2025 19:30:34 GMT

Hi,

we moved the BT WiFi with EE tv recently and it doesn’t matter what I do, I cannot get the parent controls to be active.

this is unacceptable and I can’t find anybody to help…

does anyone work at BT?

is there a support team?

I have teenage children and have lied to them, telling them we have no WiFi as I can’t risk them being on line

is Bt accountable for this?

disgusting.

any help is great…

I wish I had stayed with sky.

Re: No Parent Controls

imjolly — Sun, 30 Mar 2025 19:57:02 GMT

You need to go to MYBT then security then manage there you can select parental controls and you can set your preferences

Re: No Parent Controls

Poolesimon185 — Sun, 30 Mar 2025 20:28:15 GMT

Hi,

yea, I’ve tried that several times. Have moved from moderate to strict, turned it off, back on but nothing seems to limit access to the entire web. I also tried to block a single site, just to see if that worked but a) the site was not blocked and b) the site I tested was removed from the listing as if it was never listed.

it is as if nothing in parent controls works for me.
I’m on an iPhone, tested the private and non-private function, as well as my laptop…

nothing appears to be working

Re: No Parent Controls

imjolly — Sun, 30 Mar 2025 21:12:00 GMT

The problems with parental controls come up often. Here are some of posts which may have an answer for you

https://community.bt.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Parental%20control%20problem

The forum mods no longer have account access so cannot help as previously. You need to contact CS 03301234150