Xbox Game Pass release pls

ptd006 — Wed, 23 Apr 2025 20:30:48 GMT

I left BT in March (after 4 years on full fibre).

I'd taken the free Xbox Game Pass Ultimate offer.

Like everybody else I thought I'd regain control of my Xbox account by now but naturally that hasn't happened. Still says managed by BT/EE.

On these forums I see BT customer support is required. Usually phone call is recommended but often customers report going round in circles with agents who don't know what the problem is.

Sometimes a kind and generous moderator who knows the right team/person is able to refer folks. Please could I be a such lucky person?

Thanks

Re: Xbox Game Pass release pls

imjolly — Wed, 23 Apr 2025 20:55:19 GMT

The forum mods no longer have account access so you need to phone CS 03301234150 or you can try billing message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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Xbox Game Pass release pls

Re: Xbox Game Pass release pls