This topic

BT Norton Virus Protect after moving to EE

IanLoughlin — Thu, 15 May 2025 18:37:23 GMT

When my BT phone contract ended I was 'obliged' to move over to EE. Does my Norton Virus Protect that was included with BT work with EE? I am trying to add a new device (my wife's phone) but I'm having difficulty logging in to Norton and adding a new device. It says it is sending a verification email to my registered BT email address but I don't receive it.

Re: BT Norton Virus Protect after moving to EE

Adrian2 — Fri, 16 May 2025 17:01:47 GMT

I have the same problem and have spent nearly 2 hours chatting/talking with various BT help personnel. The following is a summary of my understanding.

BT Virus Protect (Norton) is a free addon to BT Broadband and can be used on up to 15 devices. The 15 licences will be deactivated when you cease to subscribe to BT Broadband - EVEN if you move to EE Broadband. There IS NO FREE equivalent addon to EE Broadband. Norton is available as an addon at £5/month.

Note: With BT Broadband, you also have up to 11 email addresses which ARE NOT automatically transferred to EE Broadband. You can continue to manage these BT email addresses from the original BT webpage (MyBT) - despite the associated account being inactive. However, unless you ask EE to link the inactive account to your new EE Account, your email service will be downgraded to Basic and may start incurring charges. The Basic service means access is ONLY through the BT Webpage and client apps (e.g. Outlook) are NOT supported.

As a retired employee of BT I am very disappointed that these features of BT Broadband ARE NOT transferred seamlessly to EE Broadband and even worse, that these significant changes are not flagged to the consumer.

Adrian

Re: BT Norton Virus Protect after moving to EE

gg30340 — Sat, 17 May 2025 11:50:53 GMT

@Adrian2 wrote:
Note: With BT Broadband, you also have up to 11 email addresses which ARE NOT automatically transferred to EE Broadband. You can continue to manage these BT email addresses from the original BT webpage (MyBT) - despite the associated account being inactive. However, unless you ask EE to link the inactive account to your new EE Account, your email service will be downgraded to Basic and may start incurring charges. The Basic service means access is ONLY through the BT Webpage and client apps (e.g. Outlook) are NOT supported.

As a retired employee of BT I am very disappointed that these features of BT Broadband ARE NOT transferred seamlessly to EE Broadband and even worse, that these significant changes are not flagged to the consumer.

You are incorrect as regards what happens to your BTMail account if you transfer from BT Broadband to EE Broadband, note transfer and not start as a new customer and take out a new EE Broadband account.

Your BTMail account will stay as a "Standard" BTMail account along with the eleven email accounts associated with it and it will be managed through your MyBT in the same way as you do now.

They will all work with email clients and email apps as well as webmail.

Behind the scences you will be given a "free" BT account in order to manage the BTMail account. This is purely an administrative account so that the email account does not get "downgraded" to BTBasic.

See link from the Forum Administrators.

https://community.bt.com/t5/General-email-queries/What-happens-to-my-BT-Email-if-I-move-from-BT-to-New-EE/td-p/2330464

The linked message was posted over a year ago but is still relevant.

If the above does not happen automatically it is easily resolved with a phone call to the BT, NOT EE, customer services department.

Re: BT Norton Virus Protect after moving to EE

bazcook — Sat, 21 Jun 2025 06:38:18 GMT

Adrian thanks so much. I've spoken to two EE staff before seeing your helpful explanation. Neither knew this ...I was told I must have a Norton password as I was being blocked from downloading it .... I'll ask EE today...I've already texted them a link to your note.