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Re: Wi-Fi Access to 5 million BT Hotspots!

Ds63 — Sat, 07 Jun 2025 02:39:27 GMT

I’m trying to get free Btwifi hotspots as I’m a Bt Broadband customer. How do I get it for free

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Sat, 07 Jun 2025 07:02:07 GMT

There is no longer a BTWifi app or BTWifi.

It is now called EEWifi.

You now must manually connect to the EEWifi signal and then log on to it on a web browser using your BTID and password.

See link

BTWifi and EEWifi

Re: Wi-Fi Access to 5 million BT Hotspots!

MrPort — Fri, 13 Jun 2025 20:06:11 GMT

Since BT wifi hotspots have migrated to EE, I am no longer able to log onto free wifi from EE. I put in the correct user name and BT password but it always says there is an error (either user name or password). However, I am inputting the correct info (I have no problem logging on to BT). What is going on.

Re: Wi-Fi Access to 5 million BT Hotspots!

Peter_W — Sat, 14 Jun 2025 07:41:13 GMT

Hi @MrPort.

Welcome back to the Community!

Just to be sure, are you selecting the right account type when prompted to log in (EE Broadband, BT Broadband, or BT Business)?

If you haven't already I'd recommend trying a password reset, too.

Peter

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Tue, 17 Jun 2025 15:23:27 GMT

Tried that and was taken to Business! I am not a business!!

Re: Wi-Fi Access to 5 million BT Hotspots!

Leanne_T — Tue, 17 Jun 2025 17:05:03 GMT

Hi there @redls

Thanks for coming back to the community.

Once you have connected to a WiFi Hotspot, and you select the 'log in now' option, do you have BT Broadband account and BT Business Broadband account showing?

Leanne.

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Tue, 17 Jun 2025 18:01:18 GMT

Sorry Leanne, either I did not explain myself fully (not unusual) or I am doing something very wrong again, not unusual.

We (my husband is the BT account holder, but hates the insistance on using apps etc, so I have to things for him). We upgraded to 'full fibre' with Halo 3, which means we not only have Home phone and landline for him and the internet for me. I was recently away for the weekend and when I left home I discovered that my Xiaomi phone from 3 was not allowing me to access the internet, nor was my tablet which I had with me... both of which had previously had no such problem, indeed it was hard to stop EE grabbing the mobile even when I was in the house and the phone was attached to my home network, as are all my devices, again with no issues. However, I was able to access the internet in the hotel so was willing to manage and sort it out when I got home.

Unfortunately the phone gave up the ghost and I had to call in at 3 (They have a physical store locally which is so much easier) for help. They were keen to give me Broadband too, but we have been with BT for over 50 years and that is how my husband wants it). So I now have a nice new Samsung A16 but when I downloaded My BT and tried to access BT Wi-Fi I was told to download the app from Google but Google has no such app! It would be nice to have to real help, but the way things are done now, it makes it very hard. I even called in at the local EE/BT store and even they could not help!

Apologies for such a lengthy post, but it might make it easier to understand my problems.

Re: Wi-Fi Access to 5 million BT Hotspots!

chrisjp — Tue, 17 Jun 2025 22:06:57 GMT

"My BT and tried to access BT Wi-Fi I was told to download the app from Google but Google has no such app!"

The app has been renamed EEWiFi as mentioned in a previous post. It's remiss of BT that they are still referring to BT WiFi on My BT and they really should update this. However, such errors are all too common with BT it seems.

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Wed, 18 Jun 2025 07:12:23 GMT

Thank you. I did open EEWiFi but it refused to accept the login details! The instructions are VERY confusing, especially when hands are not working well and damage to vocal chords make using voice problematic too!

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Wed, 18 Jun 2025 08:37:16 GMT

@chrisjp

Are you sure there is an EEWifi app and not just an EE Broadband app which is similar to the MyBT app which is for the management of your EE account.

You need to log onto EEwifi as I mentioned in my earlier post.

https://ee-wifi.ee.co.uk/public/ee/help/index.htm#:~:text=Yes.,Fi%20is%20becoming%20EE%20WiFi.

Re: Wi-Fi Access to 5 million BT Hotspots!

chrisjp — Wed, 18 Jun 2025 16:13:09 GMT

Sorry- my mistake - it's the WiFi SSID that's called EE Wifi, and which has replaced the SSID BT WiFi.
When you go to this SSID, the instructions are a bit confusing and I can't check them at the moment because where I am there is no EE WiFi.
You have to select the appropriate login option (and this is where it's a little confusing) and then use your BT credentials to login. Unlike the old BT WiFi you have to login every time you want to use an EE WiFi hotspot (thanks for this "improvement" BT!)
If redls's credentials are not being accepted, it might be worthwhile selecting another one of the login options.

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Wed, 18 Jun 2025 17:01:03 GMT

Thank you, I will have another go..,. re EE demanding a login everytime, that has always bee the case, which is why I avoided it on the old phone like the plague! At least I think I have the right email for my Samsung account, so that might make things easier.

Re: Wi-Fi Access to 5 million BT Hotspots!

Peter_W — Thu, 19 Jun 2025 07:11:54 GMT

Thanks @redls, you're absolutely right that this usually requires a log in each time.

You should be able to do this without the need for a dedicated app too, as the relevant login screen should pop up when you select the network or visit a web page.

As long as you're selecting BT Broadband rather than BT Business, and put in the same details you do for My BT, then you should be good to go 😊

Peter

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Thu, 19 Jun 2025 10:09:46 GMT

Thanks, it seems the loss of the old phone has messed up my details, so what was our user names/password have got a bit mixed up, but I will persevere

Re: Wi-Fi Access to 5 million BT Hotspots!

Peter_W — Thu, 19 Jun 2025 10:23:33 GMT

Thanks @redls, your login details shouldn't be affected by a device change, but I appreciate a lot of people will have these saved, or use password managers.

If you continue to struggle though, you can reset your My BT Password here:

Forgot login details

Peter

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Thu, 19 Jun 2025 13:19:37 GMT

I'll try that, though earlier, it asked for the previous password!

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Thu, 19 Jun 2025 13:33:14 GMT

Use the "Forgot log in details" link on the MyBT page here:- MyBT

Re: Wi-Fi Access to 5 million BT Hotspots!

redls — Thu, 19 Jun 2025 13:35:47 GMT

Thank you so very much! Just tried that and was able to log on... Now I will have to check that I remember the password and tyr not to hit a wrong key when inputting, which is not always easy with my hands!

Re: Wi-Fi Access to 5 million BT Hotspots!

Peter_W — Thu, 19 Jun 2025 13:44:22 GMT

I'm really glad to hear that's sorted for you now @redls!

Thanks for coming back to let us know too 😊

Peter